Customer Service Representative – Control Tower – Fulltime Amsterdam • Nolet Recruitment

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Bring your energy, curiosity, and team spirit into a fast-paced world of logistics.

Nolet Recruitment is recruiting a Customer Service Representative on behalf of an international logistics organisation with a strong presence across Europe. In this role, you’ll be part of a dynamic Control Tower team, making sure shipments move smoothly across road, rail, and sea.

Every day you’ll connect with customers, carriers, and colleagues—solving issues quickly and turning challenges into clear, practical solutions.

This organisation connects well-known brands with their customers across Europe through multimodal solutions that combine road, rail, and sea. Behind the technology and network, people make the difference: a culture that values teamwork across borders, continuous learning, and open collaboration. As part of a global logistics group, employees enjoy the stability of an international leader while working in close-knit local teams where initiative is appreciated.

• Act as the first point of contact for your own set of clients: answering questions, resolving incidents (e.g. refused loads, damages), and building long-term relationships.
  
• Coordinate shipments from order acceptance to final delivery, handling the related admin accurately and on time.
  
• Maintain a healthy carrier portfolio and combine loads smartly to optimise capacity and cost, in line with loading rules and customer requirements.
  
• Work closely with your Manager Control Tower and Carrier Manager to meet commercial and departmental goals, while continuously improving collaboration.

• Experience in a similar customer service/logistics role (or the drive to grow into it fast).
  
• Customer-minded, strong communicator, and fluent in Dutch and English.
  
• Flexible, proactive, solution-oriented, and a genuine team player—with a good sense of humour.

What’s in it for you?

• Hybrid working and 28 vacation days (with the option to purchase additional days).
  
• Competitive salary including a 13th-month payment, plus a pension scheme.
  
• Health & wellbeing support (e.g. reimbursement for new glasses), access to vitality/wellbeing platforms, and free professional support sessions.
  
• Learning & growth via multiple platforms, mentoring/coaching, and leadership development.
  
• A lively team spirit with sports competitions, baking contests, and celebrations throughout the year.

Nolet Recruitment is proud to represent this opportunity and guide you through the process.