(Hybrid) Bilingual Customer Service Employee Dow Terneuzen Hoek • Dow Benelux

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Bedrijfsomschrijving
Dow is a leading global chemical company and a recognized Top Employer, committed to innovation, sustainability, and collaboration. At the Terneuzen site, the largest Dow production location in Europe, you will join a truly international team. Here, colleagues from all over the world work together in a modern, dynamic, and supportive environment, contributing to groundbreaking solutions that shape the future of the chemical industry.

Working hours
You will work Monday through Friday during regular office hours (08:30 – 17:00).Functieomschrijving
“Guten Tag! Hast du Lust, deine Sprachkenntnisse in Englisch und Deutsch täglich einzusetzen und internationale Kunden zu ondersteunen?” At Dow in Terneuzen, you will be the key link in the customer service chain, ensuring smooth order handling, building strong client relationships, and supporting business growth. For your expertise and motivation, you will earn a gross monthly salary up to € 3,600,-, receive tavel reimbursement, build a solid pension, and enjoy 25 vacation days. On top of that, you will have the opportunity to work hybrid after just two months. Ready to boost your career? Apply today!

Employment agency Manpower is looking for a Customer Service Representative for Dow in Terneuzen.

In this role, you will:

• Execute order entry and manage the order fulfillment process for complex, priority customer accounts
• Maintain in-depth knowledge of Dow’s products, services, and applications
• Develop strong customer relationships, gather market intelligence, and understand customer needs
• Coordinate activities at assigned customer accounts and proactively solve issues
• Maintain service levels according to business priorities
• Differentiate between customer requirements and Dow capabilities, choosing the best cost-effective solutions
• Support commercial strategies with Dow customers across multiple businesses
• Collaborate with internal partners such as Manufacturing, Marketing & Sales, and Supply Chain

What’s in it for you?

• Gross monthly salary between €2,700 and €3,600 (depending on experience)
• Travel allowance of €0.21 per kilometer (up to 75 km one way)
• Full-time position (40 hours per week)
• Temporary contract via Manpower with the possibility of a direct contract at Dow
• Hybrid working after 2 months 
• 25 vacation days per year
• Pension plan
• Free access to over 200 online training programs via Manpower Academy

Functie-eisen

• A bachelor’s degree (required)
• Previous experience in customer service or a related field
• Strong problem-solving and communication skills
• Ability to manage complex processes in a high-volume, international environment
• Excellent customer focus and collaboration skills across departments
• Fluency in English, Italian and German o (mandatory) because of job duties
• CS or logistics or supply chain experience
   

Do you want to take the next step in your career and become part of Dow’s international success story? Apply today via Manpower and join Dow in Terneuzen as a Customer Service Representative!Sollicitatieprocedure
For more information please contact Robin van Loon via de button "Solliciteer nu" op deze pagina. or call 088 282-8128.

Waar je gaat werken

Dow is a leading global chemical company and a recognized Top Employer, committed to innovation, sustainability, and collaboration. At the Terneuzen site, the largest Dow production location in Europe, you will join a truly international team. Here, colleagues from all over the world work together in a modern, dynamic, and supportive environment, contributing to groundbreaking solutions that shape the future of the chemical industry.

Working hours
You will work Monday through Friday during regular office hours (08:30 – 17:00).