Customer Succes Manager Groenlo • Nedap

Are you passionate about having impact on retail through technology? Do you want to help the world’s leading retailers, such as Abercrombie, Superdry, Under Armour and River Island? Do you have a customer centric approach, the capacity to create warm relationships, proficient analytics and consulting skills, and have you mastered customer retention and growth? Then this is your opportunity to join our us as a Customer Success Manager.

Nedap Retail is growing fast and is changing the way that the retail world works, with our iD Cloud Platform. Our international customer base continues to grow year on year, and with the help of our state-of-the-art technology, retailers and brands can create the perfect inventory visibility,exceptional shopping experiences and store performance

As a Customer Success Manager, you will be speaking with the decision makers and project owners in fashion companies on a daily basis with a responsibility to drive product and feature adoption, satisfaction and growth.  You will manage customer relationships, build strong connections with key business executives and stakeholders to help global retailers in Europe achieve success with our products and services. Additionally, you will be responsible for identifying  evolving customer needs, so our Product teams can ensure the products and services continue to stay relevant and cutting edge. 

• Collaborating with decision-makers: Engage directly with key stakeholders at international fashion brands to drive product adoption, customer satisfaction, and retention.
• Managing relationships: Guide customers as a trusted advisor and build long-term partnerships.
• Ensuring success: Lead customers through their entire journey with a structured approach, ensuring results at every stage.
• Maximizing value: Increase customer satisfaction and lifetime value by ensuring effective use of our solutions.
• Monitoring health: Analyze customer data and success metrics to optimize product usage and secure retention.
• Representing the customer: Translate feedback and evolving needs into valuable input for our Product teams to drive continuous improvement.

You are customer-centric and proactive, identifying and tackling challenges before they arise. With empathy and curiosity, you explore innovative ideas to enhance the customer experience. Bold and agile, you adapt strategies, convince customers to take action and you have an intrinsic drive to grow your customer portfolio. Detail-oriented and results-driven, you leverage data and our CRM tools  to set priorities and autonomously create action plans. You identify and qualify upsell and cross-sell opportunities, backed by deep product knowledge, making a significant impact by putting customers front and center. 

• At least 3 years of experience in a Customer Success role in a B2B SaaS company; 
• Demonstrated success in a closing role (Sales or Customer Success);
• Proven track record of owning and managing a client portfolio and ensuring their success and growth; 
• Fluency in English and Spanish, French or Italian; 
• Willingness to travel. 

Curious about our vacancy for Customer Succes Manager? Accept the challenge! Send your CV and/or motivation through the application button attn Melanie Dries-Kamp. If you have any questions, please contact me at via de button "Solliciteer nu" op deze pagina..   

• As part of the application process we ask for a Certificate of Good Conduct (VOG); 
• At Nedap we rely on the diversity of people and organizations. One of the things that makes us unique is our diverse mix of people and cultures. We believe in the power of ideas and the energy of individual initiative. This is the foundation on which our entire organization is built; 
• We respect your privacy.