Team Manager - Customer Success (Remote / Europe) Amsterdam • International People Solutions
Gevraagd
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Fulltime
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Engels (taal)
Aanbod
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Loondienst (vast)
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Doorgroeimogelijkheden
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Thuiswerken
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Our client, an international organisation active across several industries and serving both B2B and B2C customers, is hiring a Team Manager to guide its Customer Success department.
The focus: improving engagement, supporting users, and ensuring seamless digital operations.
What you will do
Manage a distributed customer success team, setting clear goals and ensuring consistent service quality.
Strengthen client relationships through proactive support and efficient problem resolution.
Use performance data to identify trends and shape engagement strategies.
Collaborate closely with internal and external partners to improve the overall customer journey.
Build capability within the team through structured training and regular feedback.
Introduce ideas and tools that enhance daily workflows and user experience.
Gevraagd
What you bring
Proven background in customer success or account management within a digital or technology-driven business.
Track record of leading teams and driving measurable improvements.
Confident communicator with analytical thinking and solution-oriented mindset.
Familiarity with performance reporting and online user behaviour metrics.
Comfortable operating in a fast-paced, multicultural environment.
Why join
Remote position with flexible hours within Europe.
Collaborative, international culture with strong knowledge sharing.
Opportunity to grow and make a visible impact.
Competitive package aligned with skills and results.
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