Join an innovative team and manage the dealer/service partner network in Switzerland as the key contact for all aftersales matters. Enhance service quality, support dealers, and lead training initiatives to boost technical and customer care skills. With a focus on sustainable technology, enjoy a competitive salary and benefits in a dynamic work environment. Contribute to a greener future while collaborating with global stakeholders. Shape the future of mobility with impactful strategies. Continue reading to see how you can contribute to our success story.

Over het bedrijf

BYD Europe

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Location: Switzerland | Full-Time
Department: After Sales

Reports to: Head of After Sales in Switzerland

Your Responsibilities:

Manage and support the dealer/service partner network in Switzerland in your are of responsibility on all aftersales matters.
Monitor and improve service quality, customer satisfaction, and operational efficiency.
Ensure compliance with company aftersales standards, processes, and KPIs.
Analyze market and dealer performance data to identify opportunities for improvement and growth.
Support dealers in workshop capacity management, parts supply, warranty handling, and technical problem-solving.
Lead training initiatives and share best practices with service partners to enhance technical and customer care competence.
Act as the main escalation point for customer and dealer issues, ensuring swift and effective resolution.
Report market trends, competitor activity, and customer insights to internal stakeholders.
Collaborate closely with Sales, Marketing, and HQ Aftersales to align strategies and initiatives.

Your Profile:

At least 5 years of experience in Automotive After Sales experience in Switzerland.

Academic Degree with specialization in engineering or similar business area.
Strong knowledge of workshop processes, warranty, and parts operations.
Excellent analytical, problem-solving, and communication skills.

Fluent in English and French, German and Italian will be considered an asset.
Ability to work independently and travel frequently within Switzerland.
Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable.

What We Offer

A dynamic and innovative work environment at BYD Switzerland, a leader in sustainable technology.

Opportunities for professional growth and development within a global organization.

Competitive salary and benefits package.

The chance to contribute to a greener future through impactful marketing initiatives.

BYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.

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