Customer Success Manager Groenlo • Nedap

Are you a process improver with a keen eye for the customer? Do you get energy from organising smarter and creating a great customer journey? Then we’re looking for you.

As a Customer Success Manager, you’ll join the commercial team and focus specifically on our smaller customers: more than 1,000 small-scale care organisations. You’ll be part of the CS-S team (Customer Success – Small), which is dedicated to scalable customer service and a strong customer experience. You make sure these customers feel heard, supported, and proud.

This role is a great opportunity to get to know our organisation, the healthcare market, and our products—while making a real difference for a large group of customers.

You will work on, among other things:

• Process optimisation: Improving customer journeys and processes—from identifying opportunities to implementation;

• Customer communication: Proactive communication via email and phone, with an eye for trends and insights;

• Presentation skills: Delivering (online) presentations to prospects and/or existing customers;

• Visibility: Showcasing our services and increasing our discoverability;

• Sales support: Providing practical support to the commercial team based on customer insights.

You have a natural drive to make things better. You switch easily between people, work both independently and collaboratively, and you’re not afraid to take initiative. You understand the importance of good communication and know how to make an impact—also at scale.

In addition, you bring:

• Education: A completed bachelor’s or master’s degree, preferably in a commercial, business, or healthcare-related field;

• Problem-solving ability: You are curious and solution-oriented;

• Organisation skills: You like structure, and you like pace;

• Team spirit: You’re great to work with and bring energy (and humour!);

• Language: Fluent in Dutch, spoken and written.

Good to know: You are available for 32–38 hours. Hybrid (remote) working is common at Nedap, and together with your team you align your working hours for a healthy work–life balance. You are present on our campus in Groenlo at least two days per week.

Curious about our Customer Success Manager vacancy? Take on the challenge! Send your CV and/or motivation via the application button to Nicole Mons. If you’d like to know more or have questions, feel free to contact us at via de button "Solliciteer nu" op deze pagina..

• A half-day trial (morning or afternoon) is part of the selection process.

• If you receive an offer for this role and accept it, we will also require a Certificate of Conduct (VOG).

• We respect your privacy.