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Operations Advisor | German & English Amsterdam • Adams Multilingual Recruitment

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Gevraagd

Fulltime

Aanbod

Loondienst (vast)
Bonusregeling, Reiskostenvergoeding
Deels thuiswerken

Vacature in het kort

Amsterdam

Looking for more than just a standard Customer Service role? This might be your chance! An international client is seeking a German-speaking Operations Advisor in Amsterdam. You'll support customers and ensure smooth claim processes. Your tasks include responding to queries, building stakeholder relationships, and managing claims. Enjoy great onboarding, a quarterly bonus, and a supportive team environment with initiatives and outings. If this excites you, consider applying! Keep reading for more information on this exciting opportunity.

Over het bedrijf

Adams Multilingual Recruitment

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Are you looking for a Customer Service position that offers more responsibilities than just providing excellent customer service? Exciting! Then this opportunity might be something for you.

For one of our international clients – a British company that specializes in providing insurance solutions and support services to businesses across various industries – we are currently seeking for a German-speaking Operations Advisor to join their team in Amsterdam. In this role, you will play a vital role in providing top-notch support to customers and clients, as well as ensuring smooth claims resolution. Your focus will be on acting as a point of contact for customers and clients, responding to inquiries and questions, and communicating both internally and externally to coordinate tasks related to claims resolution.

In this role, you will:

Respond promptly and accurately to customer queries, and keep detailed records
Build strong relationships with stakeholders, both internally and externally
Prioritize tasks to meet deadlines and handle complaints effectively, as well as provide support to team members when needed
Gather documentation and evidence for claims investigations, and evaluate coverage and estimate losses
Communicate claim status effectively with insurers and customers
Coordinate repairs/replacements with suppliers and ensure compliance with regulations

For this role, we are searching for someone who:

Has prior experience working in a customer-facing position
Is fluent in German and English
Enjoys providing a positive and efficient customer experience
Sees the solution rather than the problem and has a good eye for details
Is available 40 hours/week and is open to coming to the office 3 days/week

What's on the table?

Great onboarding training to be successful in the job
Quarterly bonus scheme based on individual and the company's performance
25 holiday days
Full travel reimbursement
Multinational and supportive environment with team initiatives and outings

Does this sound like your next challenge? Feel free to apply or contact me directly at via de button "Solliciteer nu" op deze pagina. for more information.

We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

Salaris

€35.000

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