Customer Service Representative (Customer Advocacy Team) - German Maastricht • Randstad

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With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

• One year contract with the intention to extend
• Individual development plan
• €2981 gross per month (based on 40 hours per week)
• Multicultural and dynamic work environment
• 32 or 40 hours a week
• Work at the head office in Maastricht (NL)

• Experience in customer service or a similar position is an advantage;
• A healthy dose of human knowledge and excellent communication skills, both spoken and written;
• Excellent knowledge of German, both written and oral, at native level;
• Good knowledge of English, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail;
• Living in the near area of Maastricht or willing to move (relocation package is possible)

In the Customer Advocacy Team you offer second-line support for customers and represent customer interests within the company. You are the link between customers and Mercedes-Benz, advocating for their needs in Mercedes-Benz products and services. Your goal is to ensure customer satisfaction and build strong customer relationships, contributing to our overall success.

• Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
• Activities related to information security, information management and privacy assurance;
• Accurate recording of customer interactions, including complaints, solutions provided and feedback;
• A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;
• Active research into the development and promotion of scientific initiatives and programs.

The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multicultural, dynamic and international working environment;
• Salary of €2981 ,- gross per month based on 40 hours per weeks;
• Comprehensive training of up to 3 months;
• Individual development plan;
• Performance-related annual salary increase;

Do you recognize yourself in this vacancy? Apply quickly by clicking the “Sollicitatie” button below! If you have any questions, please do not hesitate to contact us!