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IT Support Specialist Amsterdam • Photon Brains
Gevraagd
-
Fulltime
-
Ervaren/Expert
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Nederlands, Engels (talen)
Aanbod
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Loondienst (vast)
Vacature in het kort
Amsterdam
Join the dynamic tech support team as a Level 2 expert, specializing in desktops, laptops, and peripherals. Collaborate with top-notch infrastructure and security teams to tackle technical challenges. Be part of exciting IT projects, from system upgrades to migrations, while enjoying flexibility with occasional travel opportunities. Read on to discover why this job might be perfect for you.
Over het bedrijf
Photon Brains
Volledige vacaturetekst
Key ResponsibilitiesProvide Level 2 technical support for desktops, laptops, and peripherals (hardware, software,
and network connectivity).
Troubleshoot and resolve incidents escalated from Level 1 support within defined SLAs.
Install, configure, and maintain operating systems (Windows/macOS), business applications, and
user accounts.
Support and administer Microsoft 365, Active Directory, VPN, and endpoint security tools.
Collaborate with infrastructure, network, and security teams to resolve complex technical
issues.
Maintain accurate documentation of incidents, solutions, and workarounds in the IT Service
Management (ITSM) system.
Contribute to IT projects such as system rollouts, migrations, and upgrades.
Provide on-site and remote support to users, including occasional travel between locations if
required.
Gevraagd
C1 Level Dutch3+ years of experience in IT support or Desktop Support (Level 2).
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking
concepts (TCP/IP, DHCP, DNS).
Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, or similar).
Proven ability to troubleshoot hardware (desktops, laptops, printers) and software issues
effectively.
Solid understanding of ITIL processes (Incident, Problem, Change Management).
Excellent communication, customer service, and interpersonal skills.
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