Technical Writer Lead Amersfoort • Cognizant

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Technical Writer- Lead

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, innovative, and successful. This is your chance to be part of the success story: we are looking for a Technical Writer- Lead to join our IOA operations team.

About the Role

We are seeking Technical Writer Lead who will help in creating clear, concise, and comprehensive documentation, while managing and maintaining various Knowledge bases. They are actively involved in creating, maintaining, updating, and publishing help center articles, spec sheets, assembly manuals, presentations, and websites. They work closely with the Client and internal Stakeholders to deliver quality documentation that is used as the reference for learning and application.

Key Responsibilities:

• Write, publish, and maintain high-quality help content for online and print publishing. This includes written, video, and graphical content (diagrams, flow charts, and logos)

• Manage the production and publishing of documentation

• Collaborate with Engineers, Product Managers, Field and Repair Technicians

• Identify user needs, use cases, and metrics to focus priorities

• Audit existing documentation against current processes and make revisions appropriately

• Assist with capturing knowledge, ideas, decisions, and documenting information in a user friendly manner

• Team handling capabilities along with daily administrative tasks of the team

• Prepare training curriculums and full ramp programs including certification processes, in collaboration with the Operations Leads

• Organize and deliver trainings for new joiners and existing team members on new updates.

Required Skills & Qualifications:

• Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the Global business

• Minimum 5 years of experiences in technical writing and documentation including video creating and technical platform

• Comfortable with a rapidly changing environment

• Strong problem-solving skills and excellent attention to detail

• Able to work independently, motivated, proactive attitude with a passion for learning, and creative problem solving

• Conflict resolution: Resolving conflicts that may arise within the team.

• Goal setting: Determining the goals that members can work toward.

• Providing resources: Ensuring that team members have the appropriate tools and resources to function effectively.

• Strong English communication skill, especially in writing.

• This position is full time, 5 days on site at the office in Amersfoort.

What we offer

• A competitive salary based on your qualities and experience.

• Access to Udemy, Cognizant Academy digital libraries for your continuous learning.

• NS business card to cover your commute expenses.

• 25 days of paid holiday per year.

• A laptop and a smartphone.

• A pension scheme.

• Organization driven by technology – we have a tremendous technology backbone.

• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!

Description of the Recruitment Process:

• Send your application via our Cognizant career website or apply via the apply button here on LinkedIn

• Conversation with the recruiter

• First technical interview

• Business interview

• Offer

Studies show that women and underrepresented groups tend to apply for jobs only when they fulfil 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

Diversity And Inclusion At Cognizant

At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see

De Cognizant Community
We zijn een team dat elkaar helpt om doelen te bereiken op het hoogste niveau. Zonder ons team zouden we niet in staat zijn om de huidige energieke, samenwerkende en inclusieve werkomgeving te behouden. Een omgeving gericht om iedereen te laten slagen. 

• Cognizant is een globale community van 300.000+ collega’s
• We dromen niet alleen van een betere wereld, wij helpen het te maken
• We zorgen voor onze mensen, de klanten, het bedrijf, de community en het klimaat door te doen wat goed is
• We zetten in op een innovatieve omgeving waar je zelf kan bouwen aan een carriere pad dat bij jou past. 

Over ons
Cognizant is een van ‘s wereldstoonaangevende professionele dienstverleningsbedrijven, die de bedrijfs-, operationele en technologiemodellen van klanten transformeert voor het digitale tijdperk. Onze unieke, op de industrie gebaseerde, consultatieve benadering helpt klanten bij het visualiseren, bouwen en beheren van innovatievere en efficiëntere bedrijven. Met het hoofdkantoor in de VS is Cognizant (een lid van de NASDAQ-100 en een van Forbes’ beste werkgevers ter wereld in 2024) consequent vermeld als een van de meest bewonderde bedrijven ter wereld. Leer hoe Cognizant klanten helpt digitaal te leiden op .

Cognizant is een werkgever die gelijke kansen biedt. Uw sollicitatie en kandidatuur worden niet in overweging genomen op basis van ras, huidskleur, geslacht, religie, geloofsovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enig ander kenmerk dat beschermd wordt door federale, staats- of lokale wetgeving.

Mocht je een handicap hebben en hulp nodig hebben bij het zoeken naar een baan of het solliciteren op een baan, stuur een mail naar . We zullen je verder helpen. 

Disclaimer: 
De informatie omtrent compensatie is accuraat ten tijde van deze posting. Cognizant heeft het recht om deze informatie aan te passen. Met lokale wetgeving in achtneming.