Sr Consultant Service Now Wageningen • Wageningen University & Research

Wageningen University & Research is a leading institution recognised for excellence in teaching, research, and innovation. As part of our digital transformation journey, we are investing in the ServiceNow platform to improve visibility, efficiency, and service delivery across our IT environment.

We are seeking a Senior ServiceNow Consultant (Discovery Specialist) to join our Enterprise Service Management (ESM) team. This role will be instrumental in ensuring the effective implementation and optimisation of ServiceNow Discovery to support the accuracy and governance of our Configuration Management Database (CMDB).

The Enterprise Service Management Team is part of the central IT department of WUR. Our IT department, consisting of 200 employees, is responsible for providing a modern ICT environment for education and research. We work in multidisciplinary teams to tackle current challenges in the areas of digitalization, self-service, security, data management, high-performance computing, and cloud strategy. As such, there are plenty of development and career opportunities available for specialists at various levels. Wageningen University & Research was elected as the best employer for IT specialist by Computable in 2024.

Key responsibilities

• Lead the design, configuration, and deployment of ServiceNow Discovery.
• Manage and optimise MID servers, probes, sensors, patterns, and schedules to ensure comprehensive and accurate IT asset discovery.
• Understand how Agent Client Collector (ACC) works and be able to manage and upgrade it
• Contribute to the development of standards, policies, and best practices for ServiceNow Discovery and CMDB.
• Understand the ServiceNow data model (CSDM) and be an advocate of the model towards the organization
• Support colleagues through knowledge transfer and mentoring.

You will bring:

• Bachelor’s degree in computer science, Information Systems, or related field.
• You read and speak both Dutch and English fluently.
• Significant hands-on experience with ServiceNow Discovery and CMDB (minimum 3 years’ experience in Discovery, with 5+ years in ServiceNow).
• Strong knowledge of IT infrastructure (servers, networking, databases, cloud platforms, and virtualisation technologies).
• Practical expertise with Discovery configuration and troubleshooting, including MID server management and ACC configuration.
• Proficiency in scripting (especially JavaScript).
• Excellent communication skills, able to work with both technical teams and non-technical stakeholders.
• ServiceNow CIS – Discovery or ITOM certification (desirable), plus CSA certification (required).

Wageningen University & Research offers excellent terms of employment. A few highlights from our Collective Labour Agreement include:

• working hours that can be discussed and arranged so that they allow for the best possible work-life balance;
• sabbatical leave, study leave, and partially paid parental leave;
• there is a strong focus on vitality and you can make use of the sports facilities available on campus for a small fee;
• a fixed December bonus of 8,3%;
• excellent pension scheme.

For more information about this position, please contact Diana Hoogeveen, department manager Development, telephone, or by e-mail via de button "Solliciteer nu" op deze pagina.

For more information about the procedure, please contact Leoni Gasille, HR Business Partner by mail: via de button "Solliciteer nu" op deze pagina.

Do you want to apply?
You can apply directly using the apply button on the vacancy page on our website which will allow us to process your personal information with your approval.

This vacancy will be listed up to and including Monday November 10th. We hope to schedule the first job interviews as soon as possible after the deadline

Welcome, safe, and valued
Wageningen University & Research (WUR) highly values diversity and inclusion because we believe that different insights lead to innovative solutions. We create a work environment where everyone feels welcome, safe, and appreciated, regardless of background, identity, or experience. Together, we are building a culture where everyone's unique contribution adds to the success of our organization.

 The mission of Wageningen University & Research is “To explore the potential of nature to improve the quality of life”. Under the banner Wageningen University & Research, Wageningen University and the specialised research institutes of the Wageningen Research Foundation have joined forces in contributing to finding solutions to important questions in the domain of healthy food and living environment.

With its roughly 30 branches, 7,700 employees (7,000 fte), 2,500 PhD and EngD candidates, 13,100 students and over 150,000 participants to WUR’s Life Long Learning, Wageningen University & Research is one of the leading organisations in its domain. The unique Wageningen approach lies in its integrated approach to issues and the collaboration between different disciplines.

Read the 5 reasons why your future colleagues enjoy working at WUR.

We will recruit for the vacancy ourselves and do not appreciate unasked for services from recruitment agencies. However, sharing in your network is appreciated.