Customer Success Specialist Groenlo • Nedap

• Implementation Leadership: Guiding care organizations through the implementation of Nedap Luna—from initial pilot to large-scale rollout;
• Partner Enablement: Supporting business partners with scaling and optimizing their implementation strategies;
• Knowledge Empowerment: Organizing inspiration sessions and training for caregivers, project managers, and technology teams;
• Customer Insight: Analyzing customer needs and translating feedback into concrete improvements for product development;
• Community Building: Building a user community where experiences, ideas, and best practices are shared;
• Content Collaboration: Collaborating with marketing and communication to create professional, user-friendly materials;
• Opportunity Development: Identifying commercial opportunities in collaboration with the sales and marketing teams.

• Education: Bachelor’s degree or higher;
• Professional Experience: 5+ years of work experience, preferably in a similar role, commercial position, consultancy, or technology implementation;
• Healthcare Affinity: Affinity with Dutch home care and/or elderly care;
• Organizational Strength: Strong organizational skills and ability to coordinate between multiple stakeholders;
• Inspirational Talent: Proactive attitude, a good sense of humor, and the ability to inspire others;
• Language proficiency: Fluency in Dutch and English.

Curious about our Customer Success Specialist vacancy? Take on the challenge! Send your CV and/or motivation via the application button to Nicole Mons. If you’d like to know more or have questions, feel free to contact us at via de button "Solliciteer nu" op deze pagina..

• A half-day trial (morning or afternoon) is part of the selection process.
• If you receive an offer for this role and accept it, we will also require a Certificate of Conduct (VOG).
• We respect your privacy.