Customer Support Specialist Groenlo • Nedap

Are you a communications expert with a passion for customer relations and experience? Would you like to contribute to processes aimed at improving our customers' experience? For team Caren we have a temporary role for six months as Customer Support Specialist.

In this versatile role, you will be the first point of contact for users, helping them to solve problems and ensuring that all communication and processes run smoothly. You will work closely with your immediate colleagues in the support and development teams. Together with these colleagues, you will optimise the customer experience by improving (internal) processes and communicating about product changes.

• Day-to-day support (ticket handling)

• Optimising work processes and communication (such as manuals, newsletters and user notifications)

• Testing software (updates/new features)

• Analytical: You are able to identify the question behind the question (why is this customer asking this question? Is there something wrong with our knowledge base/flow/user experience?);

• Communicative: You are able to convey complex information clearly and concisely, both internally and externally. Excellent command of the Dutch and English languages;

• Tech-minded: Interested in AI tools and other technologies. You are curious about how you can use these tools and technologies to improve internal processes and implement new solutions;

• Nice to have: You are interested in AI tools and other technologies to improve internal processes and implement new solutions.

Good to know: Good to know: You are available for 32-38 hours per week (minimum 24 hours). Preferably, you will be present at our campus in Groenlo at least twice a week in this role.

Curious about our vacancy for Customer Support Specialist? Take up the challenge! Send your CV and/or motivation via the application button Attn: Marten Adolfsen. If you have any questions, please contact me at via de button "Solliciteer nu" op deze pagina..  

• An assessment is part of the selection procedure; 
• As part of the application procedure, we ask for a Certificate of Good Conduct; 
• At Nedap, we rely on the diversity of people and organisations. One of the things that makes us unique is our diverse mix of people and cultures. We believe in the power of ideas and the energy of individual initiative. This is the foundation on which our entire organisation is built; 
• We respect your privacy.