As a customer service representative, you'll be the key contact for our clients, handling inquiries and orders with professionalism. You'll play a critical role in sales order creation and ERP system management, acting as a content expert. This position offers unique opportunities to collaborate with diverse teams and drive customer satisfaction. Enjoy engaging with internal and external partners while actively managing returns, updates, and service requests in a dynamic environment. Read on to see how your skills fit this role.

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As a customer service representive you are the main point of contact for our clients. You ensure that all inquiries, orders and issues are handled efficientlly and professionally.

Omschrijving

Standard sales order creation and maintenance - Interprets requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and policies and procedures.
Content expert on ERP and CRM teams to enable quote to invoice, opportunity management, and complaint management.
Creates and manages products returns, credit and debit memos in ERP system and updates CRM. Coordinates with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed.
Create and manage service requests to field teams in CRM and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input.
Handles product and order inquiries via email and Slack with internal and external customers to provide direction or solution.
Monitors Back Orders and manages updates in system and communication updates to customers and internal staff on a regular basis.
Validate accuracy of sales orders. Provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors.
Collaborates with internal and regional teams drive on time fulfillment of orders and resolutions of issues to meet or exceed customer expectations.
Reads/Analyze Reports in support of order fulfillment.
Performs other duties as assigned.

Profiel van kandidaat

MBO working and thinking level
Relevant work experience gained in a similar position
Professional command of the English language
Good communication skills

Aanbod

For more information about this position, organisation or other questions, please call 06-57982708.

Waar je gaat werken

This client of ours ia company that designs and manufactures gene sequencing technology for use in scientific research. They are currently seeking a customer service representative who has some experience.

Gerelateerde zoekopdrachten

Fulltime Leiden MBO Leiden Loondienst (vast) Leiden Leiden Provincie Zuid-Holland

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