Senior Technician IT Service Desk Amsterdam • Prothya Biosolutions

Key responsibilities:

Support:

• Offer comprehensive IT assistance to employees, addressing complex software, hardware, and network issues
• Resolve advanced technical problems efficiently at the first point of contact with end-users
• Guide and assist end-users in maximizing the use of IT products and services
• Provide support and training for Office 365 technology and other workplace productivity tools
• Lead the installation and configuration of computers and mobile devices, ensuring they are optimized for end-user needs
• Oversee the allocation and management of IT resources, ensuring employees have the necessary tools for their roles

Incident Management:

• Log and track IT-related incidents in the Case Management System, ensuring accurate documentation

Escalation Management:

• Manage complex service desk issues and escalate to third -line support or relevant suppliers when necessary

Procedure Development:

• Develop and implement service desk procedures

Collaboration:

• Provide guidance and support to the service desk team
• Collaborate closely with system engineers and architects to resolve incidents and improve services

Your profile:

• MBO minimal level 4 or High School Diploma + Associate’s degree in general IT or IT infrastructure
• > 3 years of IT experience in supporting roles, such as Service Desk or Workplace support
• Strong communicative skills, problem solving capabilities, customer oriented
• Emphatic, enthusiastic and excellent team player
• Strong knowledge of the Microsoft Office suite such as Word, Excel, PowerPoint, OneNote
• Windows 10 and 11, and Office 365
• Professional working proficiency in Dutch and English
• Ability to work on-site daily

Our offer:

•  A fulltime employment of 40 hours per week
• A market-rate salary
• A budget of 16,66% (holiday allowance and year-end bonus) of your gross salary, yours to spend or to save monthly
• A personal training budget of €2,100 every three years to foster professional growth and development.
• Office hours, shifts between 08:00 and 18:00. Regular on call service outside office hours.
• Your own place in a close-knit and expert team with an employer that stimulates growth and personal development
• Contribution to travel expenses from the first kilometer
• Excellent accessibility by public transport and private parking available.
• Sound pension provision.

Acquisitie wordt niet op prijs gesteld. Prothya aanvaardt geen ongevraagde hulp van bureaus voor deze vacature. Toegestuurde cv's (in welke vorm dan ook) door bemiddelingsbureaus aan enige medewerker van Prothya zonder geldige schriftelijke zoekopdracht, worden gezien als eigendom van Prothya waarvoor op geen enkele wijze een vergoeding verschuldigd is.