Service Delivery Manager (Dutch speaking) Schiphol-Rijk • Cognizant

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What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Service Delivery Manager to join our team.

The Service Delivery Manager acts as the strategic liaison between the IT department and business units. You will focus on understanding business needs, ensuring IT services and solutions align with organizational goals, and driving value from technology investments. You will build trusted partnerships, facilitate demand for IT services, and ensure effective communication between business stakeholders and IT teams.

Responsibilities
• Serve as the primary point of contact between IT and assigned business units
• Understand business strategies, challenges, and opportunities to ensure IT delivers value
• Align IT initiatives with organizational goals and priorities
• Build and maintain strong relationships with business stakeholders and IT leadership
• Act as a trusted advisor to business partners on technology opportunities and risks
• Manage expectations and promote transparency in IT service delivery
• Capture, evaluate, and prioritize business demands for IT services and solutions
• Collaborate with stakeholders to define requirements and business cases
• Facilitate decision-making on project requests, resource allocation, and priorities
• Ensure IT investments deliver expected outcomes and business value
• Monitor project progress, service performance, and customer satisfaction
• Identify opportunities for process improvement, automation, and innovation
• Participate in IT governance forums and business planning discussions
• Translate business needs into IT roadmaps, initiatives, and service improvements
• Provide regular updates on IT performance, project status, and business impact

Requirements
• Bachelor’s degree in Information Technology, Business Administration, or related field
• 5+ years of experience in business relationship management, IT consulting, or IT service delivery
• Strong understanding of IT services, enterprise applications, infrastructure, and digital transformation
• Excellent stakeholder management and negotiation skills
• Knowledge of frameworks such as ITIL, COBIT, BRM Institute practices, or Agile/DevOps methodologies is a plus
• Strong interpersonal and relationship-building abilities
• Business acumen with ability to translate business needs into IT solutions
• Strategic thinking with a focus on value creation
• Ability to manage conflicts and balance competing priorities
• Strong presentation, facilitation, and influencing skills
• Excellent communication skills, fluent in Dutch and English
• Alignment of IT initiatives with business strategy
• Value delivered from IT investments
• Effective demand prioritization and delivery timelines
• Strength of stakeholder engagement and trust

Diversity and Inclusion at Cognizant
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a Dutch and European Top Employer and continually drive employment recognition and engagement through employee friendly policies and affinity groups such as “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”. For more information, see

What we offer
• A competitive salary based on your qualities and experience
• NS business card to cover your commute expenses
• 25 days of paid holiday per year
• A laptop and a smartphone
• A pension scheme
• Health insurance
• Organization driven by technology – we have a tremendous technology backbone
• Access to Udemy, Cognizant Academy digital libraries for your continuous learning
• Open, ‘can do’ team spirit and international environment that encourages making your ideas reality!

Recruiter contact details
Name: Nikoletta Katona
Email: Phone:

De Cognizant Community
We zijn een team dat elkaar helpt om doelen te bereiken op het hoogste niveau. Zonder ons team zouden we niet in staat zijn om de huidige energieke, samenwerkende en inclusieve werkomgeving te behouden. Een omgeving gericht om iedereen te laten slagen. 

• Cognizant is een globale community van 300.000+ collega’s
• We dromen niet alleen van een betere wereld, wij helpen het te maken
• We zorgen voor onze mensen, de klanten, het bedrijf, de community en het klimaat door te doen wat goed is
• We zetten in op een innovatieve omgeving waar je zelf kan bouwen aan een carriere pad dat bij jou past. 

Over ons
Cognizant is een van ‘s wereldstoonaangevende professionele dienstverleningsbedrijven, die de bedrijfs-, operationele en technologiemodellen van klanten transformeert voor het digitale tijdperk. Onze unieke, op de industrie gebaseerde, consultatieve benadering helpt klanten bij het visualiseren, bouwen en beheren van innovatievere en efficiëntere bedrijven. Met het hoofdkantoor in de VS is Cognizant (een lid van de NASDAQ-100 en een van Forbes’ beste werkgevers ter wereld in 2025) consequent vermeld als een van de meest bewonderde bedrijven ter wereld. Leer hoe Cognizant klanten helpt digitaal te leiden op .

Cognizant is een werkgever die gelijke kansen biedt. Uw sollicitatie en kandidatuur worden niet in overweging genomen op basis van ras, huidskleur, geslacht, religie, geloofsovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enig ander kenmerk dat beschermd wordt door federale, staats- of lokale wetgeving.

Mocht je een handicap hebben en hulp nodig hebben bij het zoeken naar een baan of het solliciteren op een baan, stuur een mail naar . We zullen je verder helpen. 

Disclaimer: 
De informatie omtrent compensatie is accuraat ten tijde van deze posting. Cognizant heeft het recht om deze informatie aan te passen. Met lokale wetgeving in achtneming.