Customer Management Officer B2B (TEMP/fulltime 6 months) Amersfoort • Independent Recruiters

Vacature in het kort

Volledige vacaturetekst

• Manage Customer Relationships: Act as the main contact for international B2B customers, proactively responding to inquiries and understanding their needs;
• Coordinate Orders & Forecasts: Ensure flawless handling of contracts, orders, and forecasts while driving continuous improvement within the Order-to-Cash process;
• Align with Stakeholders: Collaborate closely with Sales, Demand Planning, Quality, and Supply Chain to ensure smooth internal alignment;
• Maintain Data & Documentation: Guarantee accurate master data, pricing agreements, and forecast information in SAP and Salesforce;
• Handle Complaints: Resolve operational issues in line with company standards and contribute to structural improvements;
• Reporting & Analysis: Deliver insights into customer performance to support commercial decision-making.

Gevraagd

• A bachelor’s degree, preferably in a Commercial or Supply Chain field;
• 3–6 years of experience in customer service or sales support in a B2B environment;
• Proficiency in SAP and Salesforce (OMP is a plus);
• Excellent communication skills in English (Dutch is a plus);
• Strong analytical skills and high attention to detail;
• A proactive and solution-oriented mindset with the ability to prioritize effectively;
• A true team player with a strong sense of ownership and service orientation.

Aanbod

• A temporary assignment (sick leave replacement) until at least May 16, 2026;
• Hybrid working model: 2 days per week in the Amersfoort office, 3 days from home;
• Salary up to €3,500 gross per month based on a 40-hour contract (38-hour workweek);
• Work in an international team of 16 professionals with diverse backgrounds;
• A collaborative environment where you’ll make real impact on customer satisfaction and process excellence.

How we'll proceed:

Within four working days, we will let you know if you qualify for this position. We will schedule an introductory interview, either digitally or in-person. During this interview, we will inform you as fully as possible about the vacancy, the company and the rest of the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise, which makes them the ideal sparring partner for both the candidate and the client.

Waar je gaat werken

Are you ready to take on a dynamic role in an international B2B environment where customer relationships, process optimization, and stakeholder management come together?

We’re looking for a Customer Management Officer to temporarily strengthen the customer management team of a leading global ingredients company. In this role, you’ll make sure customers enjoy a truly “worry-free” experience — by managing expectations, ensuring smooth processes, and connecting teams across functions and regions.

Interested? Apply today and help create a seamless experience for international customers in a fast-moving B2B environment!