Product Manager - Customer Operations

Own the end-to-end Customer Operations systems roadmap, with a focus on stability, reliability, and long-term scalability.

Act as product owner for Salesforce, ensuring it supports current and future operational needs.

Lead selection, implementation, and optimization of automation, self-service, and telephony platforms.

Plan and execute complex, large-scale system implementations and migrations with minimal operational disruption.

Ensure systems are well-integrated and enable key performance outcomes such as CSAT, response times, and operational efficiency.

Partner closely with Customer Operations leadership, IT, Data, and external vendors to deliver resilient, high-performing platforms.

Define success metrics for systems performance and drive continuous improvement.

5+ years of experience in product management or platform ownership roles, focused on customer operations or enterprise systems.

Deep experience with CRM platforms, including Salesforce.

Proven track record leading complex, large-scale system implementations or migrations.

Strong understanding of customer service technology stacks, including automation and telephony.

Comfortable operating at both strategic and execution levels in complex, cross-functional environments.

Able to balance speed, stability, and long-term platform health.

Autonomy: We empower you to take ownership, make meaningful decisions, and drive impact without layers of sign-off.

Growth: We see your potential as a key asset. At Suitsupply, you’ll have abundant opportunities to learn, grow, and excel in a supportive environment that encourages development at every step.

Corporate Social Responsibility: Our commitment to sustainability and ethical business is unwavering. We work exclusively with suppliers who uphold the highest standards, in alignment with the International Labour Organization.

Style: Immerse yourself in a world of beautifully crafted, high-quality products, and enjoy a 40% discount on Suitsupply products.

Compensation: We offer a competitive salary of based on relevant skills and experience.