Junior Passenger Traffic Officer

About EVA Airways Corporation:
EVA Airways Corporation is part of the Evergreen Group and is an international passenger and cargo airline from Taiwan. As a Star Alliance carrier, EVA Air is operating currently three passenger flights per week from Amsterdam to Taipei via Bangkok.

Job description:
For our Netherlands branch, we are looking for a new colleague joining our passenger-handling department at our airport office located at Schiphol airport.
We invite applicants for the vacancy of:
Junior Passenger Traffic Officer - full time (37.5 hours on a fulltime basis, Monday- Sunday, depending on EVA AIR flight schedule)

You will be responsible for:

• Providing information to and handling inquiries from passengers, travel agencies and ground handling agents;
• Flight editing (e.g. seat assignment and meal orders);
• Handling airport service desk related matters (e.g.travel date change, reissue tickets, charging baggage overweight, frequent flyer inquiries);
• Coordinating & supervising all activities & procedures during flight arrival & departure;
• Handling lost and damaged baggage;
• Handling airport related administrative procedures (e.g. invoices and cases of irregularities).

Gevraagd

The applicant should meet the following requirements:

• An entry level candidate;
• Must be able to live and work in the Netherlands (EVA Airways Corporation will not support any application for a work permit);
• Preferably with knowledge of airline reservations and ticketing and ground/ airport handling procedures/systems, such as Altea DCS;
• Some relevant working experience;
• Willing to work day/evening shifts and during weekends/ public holidays;
• Being able to carry out your duties with great accuracy;
• Having an excellent service attitude;
• Being able to cope with demanding customers and stressful situations;
• Good Dutch and English communications skills in both writing and speaking, verbal knowledge of Mandarin Chinese would be an advantage;
• You must undergo and pass the Schiphol security screening (Veiligheidsonderzoek Burgerluchtvaart).

Aanbod

Kindly send your motivation letter and CV in English (only applications in English will be accepted).
Should you not receive an invitation for an interview within 1-month, please accept that for this position you were unsuccessful.
We at EVA Airways Corporation are looking forward to your application.
If you recognise yourself in the above description, please send your CV and cover letter using the application form below.