Program Support Associate Lithuanian

Fluent in Lithuanian and looking for an international role where you can grow, take ownership and build valuable experience? As a Program Support Associate in Rijswijk, you will support customers and business partners in the Lithuanian market while developing your skills within an international FinTech environment.

Your role combines administrative and operational responsibilities with customer contact by phone and email. You make sure questions are answered accurately, requests are followed up and processes run smoothly. This requires attention to detail, clear communication and the confidence to take responsibility for your own work.

You will join a supportive environment where learning is encouraged and where you have the opportunity to grow step by step. It is a great opportunity if you already have some experience in customer support or administration and are looking for a role where you can develop for the longer term.

As a Program Support Associate, you support customers and business partners within the Lithuanian market. You ensure that questions, cases and administrative processes are handled accurately and on time.

Your responsibilities include:

• Processing and following up on incoming cases and requests;
• Answering customer and partner questions by phone and email;
• Supporting customers with systems, processes and procedures;
• Monitoring open actions and ensuring timely follow-up;
• Contacting customers about disputes, rejections or account issues;
• Assessing when an issue needs to be escalated;
• Handling challenging customer situations professionally;
• Working according to agreed quality standards;
• Identifying opportunities to improve processes;
• Collaborating with colleagues and participating in training.

You will have the opportunity to think along, take ownership and develop your skills in Customer Success.

You are customer-focused, accurate and enjoy working in an international environment. You communicate clearly and feel comfortable working independently.

You bring:

• Native or near-native Lithuanian language skills;
• Excellent English, at least C1 level;
• Around 1-2 years of relevant professional experience;
• Experience in customer support, operations or administration;
• Experience communicating with customers by phone and email;
• A structured and accurate way of working;
• Strong communication skills;
• A proactive and responsible attitude;
• An open attitude towards feedback and change;
• Good knowledge of Outlook, Word and Excel.

Most importantly, you are motivated to learn and develop for the longer term. An interest in FinTech, technology or AI is a plus.

You will join a friendly, international team where you can learn, grow and make a real contribution from day one.

You can expect:

• A gross annual salary of €32,170 - €36,355;
• A full-time position;
• 8% holiday allowance;
• Hybrid working: 3 days in Rijswijk and 2 days from home;
• €150 home-office setup budget and a working-from-home allowance;
• 26 days of paid leave;
• The opportunity to earn additional leave hours;
• The option to work remotely from abroad for up to 60 days per year;
• A pension plan with a 70% employer contribution;
• A performance-based bonus programme;
• A fully covered NS Business Card or commuting allowance;
• Extensive learning and development opportunities;
• Paid volunteer leave and additional wellbeing benefits.

Would you like more information? Feel free to call Taye Smith, International Recruitment Consultant, at .

Exactpi refnr.:6299 #ML

Our partner is an international FinTech organisation specialising in B2B payments, invoicing and trade credit. With decades of experience, they help businesses simplify payment processes, automate financial administration and serve customers across international markets.

The organisation operates in more than 30 countries and works with companies across industries such as manufacturing, retail and transportation. Technology plays an important role in making complex B2B payment processes easier and more efficient.

From the Rijswijk office, you will become part of an international team with colleagues from different countries and backgrounds. The atmosphere is professional, open and approachable, with plenty of room to ask questions, exchange knowledge and learn from each other.

Collaboration, curiosity and personal development are important within the team. You will work with clear processes and expectations, while also being trusted to think independently, take ownership and share ideas when you see opportunities for improvement.

Exactpi Hoofdkantoor
Taye Smith
International Recruitment Consultant


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