Customer Operations Specialist

Company
Our client is a large, international consumer goods organisation with well-known brands and a strong supply chain footprint across Europe. They work in a fast-paced environment where collaboration, service excellence, and continuous improvement are key to delivering the right products to customers on time.

Job Description
For our client, we are looking for a Customer Operations Specialist who will support the day-to-day processing and follow-up of customer orders within the Benelux market. The role combines hands-on operational order management with analytical follow-up to improve service levels and resolve issues quickly. The specialist will act as a central coordination point between customers and internal teams such as logistics and planning.

Responsibilities
- Manage customer orders from receipt through delivery, ensuring accuracy and timely processing.
- Monitor deliveries and proactively follow up on exceptions such as delays, shortages, or order issues.
- Coordinate with internal stakeholders (e.g., logistics, supply planning, and other operational teams) to resolve problems end-to-end.
- Act as a key point of contact for customers on operational topics related to orders, service, and logistics.
- Analyse operational data and order performance to identify trends and improvement opportunities.
- Support continuous improvement initiatives and assist with small operational projects where needed.
- Maintain clear documentation and ensure issues are tracked through to resolution.

Requirements
- Minimum 2 years of relevant professional experience in customer operations, customer service, or order management (internships do not count).
- Fluent Dutch and fluent English are mandatory.
- Strong coordination and communication skills, with the ability to manage multiple stakeholders.
- Proven problem-solving skills and a structured, data-driven way of working.
- Comfortable working with operational KPIs and basic analysis.
- Experience in FMCG, retail/key accounts, or ERP systems (e.g., SAP) is considered a plus.
- Temporary Full-Time Contract (6 Months) and French Plus to have

Other Information
The role is full-time and follows a hybrid working model with fixed office days.
The hiring process is expected to move quickly due to business urgency.
If you are interested and want to apply, please submit your application via the apply button below and contact me.

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