Field Service Engineer Venlo

Vacature in het kort

In this role, you'll fix problems and do regular checks to help customers with their machine issues. You'll talk to customers through phone, email, and in person all over the world. Sometimes, you'll also add new parts to their machines. It's important to make sure customers are happy and to keep good records. You'll teach customers how to use and fix their machines. You'll share what customers want and new technical info with your team. You'll help both Customer Support and Manufacturing teams. Discover how your talents can thrive in this environment.

Volledige vacaturetekst

As a Field Service Engineer you will be responsible for troubleshooting and preventive maintenance. You will assist customers with their possible machine related issues via phone, e-mail, remote communication and onsite visits. Occasionally you will also install upgrades and modifications at customers’ sites worldwide. You see it as a challenge to keep customerssatisfied being the representative of Hauzer, so proper administration and follow up is a must. You will provide the customer with correct knowledge transfer and will listen well to their requirements. Also you will give training to the customers in operating, maintaining and troubleshooting the system. You will give feedback to your colleagues concerning specific customers’
wishes and technical developments. You will assist your Customer Support colleagues and if needed your Manufacturing colleagues. You report to the Manager Field Service