Italian Customer Service Representative Oostrum (LI) • GO APPLY

Vacature in het kort

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Are you passionate about helping customers, solving problems, and working in a dynamic, international environment?
Do you speak fluent Italian and want to be part of a multicultural team that values your voice? Then this opportunity is made for you.

As our Italian Customer Service Representative , you are more than a point of contact you are the heartbeat of customer satisfaction. You'll handle orders, solve issues, and collaborate with Sales to create unforgettable experiences for clients. Every day is different, and every customer is unique.

And the best part? You’ll be working for a global leader in cargo protection with 50+ years of experience. This is your chance to grow, contribute, and make a real impact.

Gevraagd

What you’ll be doing

• Be the go-to person for Italian-speaking customers
• Process orders, calls, and customer requests with a smile
• Take ownership of complaints follow up, solve, and leave customers happy
• Provide sales & product info, working with internal teams like stock and finance
• Actively follow up on overdue invoices
• Join (or even lead!) improvement projects that elevate the customer experience

Who we’re looking for

• Education level: MBO/HBO (or equivalent through experience)
• 2–3 years in a similar customer service role (B2B experience = a plus!)
• Fluent in Italian; good command of English (German is a bonus!)
• Organized, proactive, and ready to take initiative
• Strong Excel, Outlook, and CRM/ERP skills

Aanbod

What’s in it for you as a Italian Customer Service Representative?

• A direct contract with the company (starting with 1 year)
• A salary between €3,000 – €3,300/month
• Work in a vibrant international environment
• Be part of a multicultural team
• Flexible hybrid working (2 days at home + office in Oostrum)
• A dynamic role where no two days are the same
• Room for personal and professional development
• A fulltime job
  
  

Waar je gaat werken

About the company

With more than five decades of experience in global cargo protection, this company is all about innovation, reliability, and customer-first thinking. You'll be joining a team in Oostrum (near Venray), working with experts from around the world to ensure that goods arrive safely, no matter the destination.