Join the Fitbit Team and dive into the world of health and technology! As part of the Customer Support team, you'll assist users with their device questions and issues through tickets and calls. You'll provide tailored solutions and identify trending issues to keep everything running smoothly. Work alongside a passionate, international team of friendly colleagues. Plus, if you're not in Bulgaria yet, don't worry—we'll help you relocate! Exciting, right? Find out why this job might be the perfect match for your skills.

Over het bedrijf

Telus Digital Bulgaria

Directe werkgever

Volledige vacaturetekst

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.
If you are excited about health and technology, join our Fitbit Team!
As a Fitbit Customer Support with Dutch and English, you will be part of a great team and will:

Help our users with any issues they might have via tickets or calls
Provide solutions to everyday device use questions on a case by case customer-oriented approach
Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
Work with a passionate team of customer-friendly colleagues from an international background

Not bad, right?

Gevraagd

What we expect from you:

Fluency in Dutch language for daily communication with customers
Good command of English (B1 or similar) for training and internal communication
Basic understanding of iOS and Android OS use/features
Demonstrating empathy
Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player
Result-oriented with personal performance
Friendly and outgoing personality
Looking for a long-term employment

Aanbod

We offer:

Relocation assistance for candidates based outside Bulgaria
Fully paid training
Stable job and career development opportunities
Attractive salary
Additional health insurance
50+ benefits and services to choose from
Positive international working environment
Support and learning
Employee referral bonuses

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives!

Does it sound like the perfect job for you? APPLY NOW!

About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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