Customer Care Specialist Delft • Talentmark

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Customer Care Specialist

As a Customer Care Specialist, you are the vital link between the customer and the internal organization. You ensure that the order process runs smoothly and that customers enjoy an excellent experience at every touchpoint. In this role within the Customer Care EMEA team, you’ll collaborate closely with various departments to make sure the customer gets exactly what they need — on time, accurately, and with a smile. You’ll manage dedicated customer accounts independently while continuously identifying opportunities to improve processes and collaboration.

What you will do

• Manage and coordinate Order-to-Cash (OTC) processes in line with defined SLA’s and KPI’s.
• Independently handle customer orders, delivery requests, and daily communication with customers.
• Identify and resolve issues in collaboration with other internal departments.
• Proactively contribute ideas for process improvements to enhance customer satisfaction.
• Support the training or coaching of colleagues (optional).
• Participate in medium-sized projects and initiate smaller DICI improvement projects.

Additional responsibilities

• (Back-up) RKU or Focal Point
• E-commerce Champion or PBI Champion
• Trainer or Customer Centricity Ambassador within the team

Who you are

• You have at least 2–3 years of experience in a Customer Experience or Customer Service role.
• You have excellent communication skills in English and German (Turkish is a plus).
• You work accurately, are proactive, and have strong problem-solving abilities.
• You’re a true team player who can also work independently.
• You are results-driven and motivated by improving processes and customer satisfaction.

What you bring

• Education level: MBO+ or Bachelor’s degree.
• Experience in order management, customer communication, and multi-stakeholder collaboration.
• You are eager to learn and represent DSM in a positive and professional manner towards customers.

Why this role?

• Work in an international, dynamic environment within a leading organization.
• Directly contribute to improving the customer experience across the EMEA region.
• A diverse position with opportunities for personal growth and ownership.
• Day shifts with flexible working hours.
• Salary range: €3455 – €3600 per month (excluding holiday- and travel allowance), based on a 40-hour workweek.
  (Part-time work is not possible for this position.)