Customer Support Agent
Delfion
Customer Support Agent
Samenvatting
Wat krijg je?
Wat ga je doen?
- Uitstekende service verlenen om klanten tevreden te stellen
- Eerste aanspreekpunt zijn voor klanten via telefoon of andere kanalen
- Routes voor de service engineers plannen en optimaliseren
- Binnenkomende klantvragen beantwoorden en afspraken inplannen of verzetten
- Alle openstaande vragen en afspraken gedurende de dag opvolgen en afhandelen
Wat verwachten wij?
- Probleemoplossend, teamplayer, klantgericht
Volledige vacaturetekst
Delfion gelooft dat basisvoorzieningen zoals een warme douche essentieel zijn voor een goede dag. Als Customer Support Agent in ons jonge team in Delft word jij hét aanspreekpunt voor klanten en zorg je voor een glimlach door optimale service en planning. Je geniet hier van een informele sfeer en de mogelijkheid om tussendoor gezellig te snacken. Ontdek hoe jij maatschappelijke impact maakt!
We are Delfion! 👋 We believe that to get the most out of a day, basic amenities such as a shower, kitchen, or hot water are essential. With our emergency provisions, we can contribute to solving societal challenges. Think of care showers for the elderly, temporary hot water facilities during sustainability projects, and emergency sanitary facilities for crisis situations.
Our office in Delft is looking for a Customer Support Agent. Do you want to be part of a young and friendly team and make people happy with an emergency shower? Then this position is suitable for you!
What does it involve?
As a Customer Support Agent, you put a smile on our customers' faces by providing excellent service. You function as the first point of contact for our customers, making you the face/voice of our company. You optimize the routes for the service engineers as much as possible! You work together in a close-knit team that can not only get things done but also laugh together a lot.
What does your workday look like?
- You arrive at our beautiful headquarters on Bellweg in Delft, just a 5-minute bike ride from the TU Delft campus/city center.
- While enjoying coffee/drinks or a snack, you start the morning with a brief task distribution between you and your colleagues.
- Then you answer customer questions that have come in and keep yourself busy with scheduling/rescheduling appointments.
- During lunch, you enjoy your well-deserved break and chat pleasantly with colleagues.
- Afterwards, you spend the rest of the afternoon doing your utmost to handle all questions/appointments.
- You end the day with a handover.
Who are you?
- You are available 8-28 hours per week;
- You are fluent in Dutch and speak some English
- Interested in earning some extra money;
- You work accurately and solution-oriented
- You enjoy working in a team
- You love to create a good atmosphere
- You like multitasking (While reading this job posting, you're already applying!)
What Does Delfion Offer You?
- A good salary
- Flexible working hours
- A young, entrepreneurial, and friendly team
- Dynamic workdays
- Talking to happy customers! Just check our reviews!
Over de werkgever
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