Customer Care Specialist Delft • Oxford Global Resources

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Our client is an international innovator in the food and ingredients industry, delivering high-quality solutions that enhance taste, texture, and nutrition across global markets. To strengthen their Customer Care EMEA team, we are looking for an English and German speaking Customer Care Specialist who ensures smooth order processing and exceptional customer support for clients across Europe, the Middle East, and Africa. This role combines operational coordination, customer interaction, and process improvement in a fast-paced, international environment.

Job Description
As a Customer Care Specialist, you are the central link between customers, internal departments, and logistics partners. You are responsible for managing the complete Order-to-Cash (OTC) process - from order entry to invoicing - ensuring that customer orders are handled accurately, efficiently, and within agreed timelines. You work closely with teams from logistics, sales, and finance to guarantee that every step in the order flow runs smoothly.
Beyond order management, you play a key role in solving operational challenges, monitoring performance indicators, and suggesting improvements that enhance customer satisfaction. You will also participate in internal improvement projects and may take ownership of specific themes such as e-commerce, Power BI reporting, or regional data management. This is a dynamic and visible role where strong communication and problem-solving skills make the difference.

Responsibilities

• Coordinate the complete Order-to-Cash process, including order receipt, follow-up, invoicing, and issue resolution
• Ensure that all orders meet internal quality standards, service agreements (SLA), and performance metrics (KPI)
• Collaborate with internal departments such as logistics, finance, and sales to resolve bottlenecks in the supply chain
• Maintain accurate documentation of customer communication and process changes
• Contribute to projects aimed at improving efficiency and customer experience within the OTC workflow
• Act as a contact person for customer inquiries and ensure timely, professional communication
• Identify areas for improvement and suggest optimizations to enhance process flow and customer satisfaction
• Support digitalization efforts and e-commerce initiatives within the department

Requirements

• Bachelor degree in a business, logistics, or administrative field
• Experience with international customer service or order management processes
• Strong communication skills in English and German (Turkish is a plus)
• Analytical mindset with attention to detail and accuracy
• Ability to work independently as well as within a multidisciplinary team
• Familiarity with ERP systems and tools such as Power BI is an advantage
• Proactive, structured, and comfortable managing multiple priorities simultaneously
• Customer-oriented with a problem-solving and improvement-driven attitude

Benefits

• Region: South Holland
• Working hours: Full-time, on-site position (day shift, 40 hours per week)
• Salary: Competitive salary of approximately €3.500 per month
• Contract: 6-months trough Oxford Global Resources
• Travel reimbursement based on commuting distance
• Opportunity to work in an international environment with cross-functional collaboration
• Involvement in projects that shape the customer experience across multiple regions
• Vacancy number: 26603