As a Customer Service Representative, you will be at the forefront of a dynamic player in container shipping. With an informal and collegial work atmosphere, you’ll engage directly with clients, ensuring clear communication and exceptional customer service. Work collaboratively with international teams, manage daily operations, and enhance client relationships. Enjoy internal training and a rewarding end-2-end process environment in the bustling atmosphere of the Rotterdam headquarters. Keep reading to see why we could be the perfect match for you.

Over het bedrijf

Randstad

Uitzendbureau

Volledige vacaturetekst

Functieomschrijving

As a Customer Service Representative, you are the face of our company. You are the first point of contact for customer bookings and inquiries, ensuring clear and proactive communication.
With your customer-focused mindset and attention to detail, you help deliver an outstanding client experience. Then a dynamic player in container shipping has the challenge for you!

what we offer

Informele en collegiale werksfeer
36 a 40 uur
op basis van ervaring!
Proefperiode, daarna direct op contract
Poortugaal
Interne trainingen + inwerktraject

who are you

You're a commercial talent with a "getting things done" mentality. You're results-driven, customer-focused, and work in a structured manner, even in a dynamic environment. You also possess:

MBO / HBO working and thinking level.
Proven senior customer service support experience.
Excellent communication skills in both Dutch and English.
Ability to understand and improve end-2-end processes.
Data-driven approach with experience in Power BI or comparable tools.
Enjoys working in an informal office environment.
Hands-on mentality.

what will you do

Together with a team of experienced colleagues at home and abroad, you'll ensure our customers are more than satisfied! You'll be constantly on the move and actively contribute to our success by:

Manage the customer service team and daily operations, including booking administration and related tasks.
Serve as the main contact for customers, proactively communicating schedule changes and handling urgent requests.
Collaborate closely with internal teams to ensure seamless and reliable service delivery.
Build and maintain strong relationships with (key) clients, informing and managing booking patterns.
Ensure data quality by updating customer portals and managing additional costs, addresses, and changes throughout the transport process.

where will you work

Our Rotterdam headquarters has nearly 50 dedicated colleagues. Our company culture is characterized by the typical Rotterdam mentality: "Stop talking, get things done!" Together, we're committed to achieving our ambitions!

job application

Reageer direct! Of bel ons voor meer informatie!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.Sollicitatieprocedure
Je maakt een 'mijn Randstad' account aan om te kunnen reageren op onze vacatures. Dit doe je automatisch wanneer je voor het eerst een sollicitatie afrondt bij Randstad, heel eenvoudig dus. Via je 'mijn Randstad' account beheer je gemakkelijk je gegevens en gaan je volgende sollicitaties nog sneller!

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