Account Manager & Customer Success | Dutch | Financial Services / SaaS
Adams Multilingual Recruitment
Account Manager & Customer Success | Dutch | Financial Services / SaaS
Samenvatting
Wat krijg je?
Wat ga je doen?
- Manage a portfolio of 20 accounts
- Provide regular client business updates
- Oversee onboarding of new suppliers
- Conduct client visits in Netherlands
- Resolve supplier escalations effectively
Wat verwachten wij?
- 3 tot 5 jaar ervaring met accountmanagement
- Ervaring met stakeholdermanagement op directieniveau
- Ervaring in financiële dienstverlening of SaaS (pre)
- Ervaring met internationaal accountmanagement in Noord-Europa (pre)
Volledige vacaturetekst
Ervaren accountmanagers die vertrouwen weten te winnen bij senior stakeholders bij grote financiële instellingen krijgen hier de kans om een substantiële klantportfolio te beheren. Bij dit groeiende bedrijf help je de accountmanagementfunctie verder vorm te geven terwijl je geniet van maandelijkse teamevents zoals bowlen of lasergamen. Ontdek hoe jij internationale impact maakt binnen de financiële sector en bekijk direct de volledige mogelijkheden!
Areyouanexperiencedaccountmanagerwhoknowshowtobuildtrustwith(senior)stakeholdersatlargefinancialinstitutions?Thisisyourchancetotakefullownershipofasubstantialclientportfolioandhelpshapetheaccountmanagementfunctionasthebusinessgrows.
AbouttheCompanyOurclientoperatesasupplierriskandcompliancedataplatformusedbyfinancialinstitutionstomanagetheirsupplierrelationships.Thecompanyworkswithblue-chipbuyerorganisations,helpingthemstreamlinecompliance,governanceandsupplieronboardingthroughasharedindustryplatform.Thebusinessisinagrowthphase,havingrecentlyexpandedintonewinternationalmarkets,withfurthergrowthplanned.
RoleOverviewAsAccountManager/CustomerSuccessManager,youwilltakeownershipofaportfolioofaround20accountswithinthefinancialservicessector.Youwillbethemainpointofcontactfortheseclients,responsibleforthehealthoftherelationship,thesuccessfulonboardingofnewsuppliers,andensuringtheaccountsgetrealvaluefromtheplatform.
KeyResponsibilities- Manageaportfolioofapproximately20accounts,actingastheprimaryrelationshipownerforeach.
- Meetregularlywithclientstoprovidebusinessupdatesandensureongoingcomplianceandgovernance
- Overseetheonboardingofnewsuppliersintotheplatformfollowingcontractsignature
- ConductclientvisitsintheNetherlands
- Managesupplierescalationsandensureaclearresolutionprocessisinplacewitheachbuyer
- Developandmaintainaccountplans,includingbudgetinputandmonthlyprogressreporting
- Analyseaccountdatatoproduceactionableinsightsandreportingforclientsandinternalstakeholders
- Buildrelationshipsacrossalllevelsofthebuyerorganisation,fromprocurementmanagerstoC-suiteexecutives
- Representthecompanyatindustryeventstostrengthenclientrelationshipsandbrandvisibility
- Deliveron-the jobtrainingto clients onplatformfunctionality,focusingonbenefitsratherthanjustfeatures
- Minimum3yearsofexperienceinaccountmanagementwithenterprise-levelorcorporateclients;3to5yearsispreferred.
- ExperienceinfinancialservicesorSaaSisastrongadvantage
- Cross-borderaccountmanagementexperiencewithinNorthernEuropeisvalued
- Comfortableinformal,client-facingsettings,includingmeetingsthatmayrequirebusinessattire
- FluentinDutchandEnglishisamust.ProfessionalfluencyinanadditionalNorthernEuropeanlanguage(German,aNordiclanguage,orFrench)isaplus.
- Outgoing,easygoingpersonalitywithstrongcomposureandquickthinkinginclient-facingsituations
- Comfortableengagingwithstakeholdersatallsenioritylevels,includingC-suiteexecutives,withoutbeingintimidatedbyseniortitles
- Strongproblem-solvingskillsandaprofessional,solution-orientedmindset
- Basesalaryof50,000to55,000EURgrossperyear,plus8%holidayallowance
- Performance-basedbonusofupto20%,paidsemi-annually,splitevenlybetweenpersonalobjectivesandcompanyperformance(eligibleafter6monthsofemployment)
- 1-yeardirectcontracttostartwith
- Full-timeposition,40hoursperweek
- Hybridworkingmodel,withmandatoryofficepresenceonMondayandTuesdayandoneadditionaldayofyourchoosingbetweenWednesdayandFriday.
- Monthlyteamsocialevents,includingdinnerspairedwithactivitiessuchasbowlingorlasergaming.
- Aclearpathtoincreasedresponsibility
- Theopportunitytogrowwithinaninternational,fast-growingorganisation.
Interested?Lookingforwardtohearingfromyou!
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