Team Lead - Failure Analysis

As Team Lead - Failure Analysis, you are responsible for overseeing the service performance for key customers. You will lead the Failure Analysis Engineering team and ensure the delivery of high-quality after-sales service. Your focus is on operational excellence, cost management, customer satisfaction and continuous improvement.

In this role, you will work closely with customers, Quality Engineers, Customer Account Teams, Life Cycle Management Teams and other internal stakeholders. Together, you will ensure customer requests are resolved efficiently, service processes are continuously improved and the lifetime of customer products is extended.

As Team Lead, you will be responsible for:

• Leading, coaching and supporting the Failure Analysis Engineering team.
• Ensuring the timely and effective resolution of customer requests, including Root Cause Analysis, repairs and upgrades.
• Monitoring team KPIs, setting objectives and ensuring alignment with company targets.
• Collaborating with Process Engineers to improve customer service processes.
• Training, mentoring and supporting team members to encourage continuous professional development.
• Managing the escalation of complex customer issues and ensuring timely resolution.
• Building and maintaining long-term relationships with key customers to ensure high customer satisfaction.
• Managing inventory, tools, equipment and personnel to ensure efficient operations.
• Ensuring compliance with safety and quality standards.

Gevraagd

• A Bachelor's degree in Engineering (such as Electronics), Industrial Engineering & Management or a comparable field.
• At least 3 years of experience leading technical teams and managing performance.
• Experience in RCA and failure analysis
• Strong communication, organisational and interpersonal skills.
• The ability to motivate and develop a diverse team while maintaining high service standards.
• Strong problem-solving skills and the ability to make informed decisions under pressure.
• The ability to manage multiple priorities in a fast-paced environment.
• Excellent English communication skills, both written and spoken.

Aanbod

• A tailored personal development and learning plan.
• Career opportunities across a wide range of functions and projects.
• A young, entrepreneurial and innovative working environment.
• Free access to the company gym.
• An iPhone, laptop and all the tools you need to perform your role effectively.
• Free lunch, dinner and healthy snacks available on-site every day.

Waar je gaat werken

The company develops technologies that help solve major societal challenges. Its innovations contribute to improving medical imaging, reducing dependence on fossil fuels and limiting exposure to air pollution. By developing meaningful technologies, the company creates solutions that make the world work.