Medewerker Sales Service Center

• MBO/MBO+ level education;
• Fluent in both spoken and written Dutch and English;
• A few years of relevant work experience, preferably within an inside sales, customer service, or sales support environment;
• Experience within a manufacturing or technical environment;
• Experience with order processing, administrative sales processes, and ERP systems;
• Experience with process improvement and the ability to identify opportunities to work smarter and more efficiently;
• Residing in the Netherlands and available to work on site.

• Accurate: You work precisely and keep a clear overview of orders, data, and administration.
• Proactive: You take initiative, see what needs to be done, and are comfortable taking the lead within the department.
• Improvement-Oriented: You identify opportunities to improve processes and actively contribute to making the department work smarter and more efficiently.
• Customer-Oriented: You build good customer relationships and focus on providing reliable service.
• Commercially Competent: You understand commercial processes and know how your work contributes to the customer and the organization.
• Growth-Minded: You are eager to develop yourself and have the potential and ambition to grow into a coordinating or team lead role over time.

Do you have a few years of experience within a manufacturing or technical environment and are you ready for your next step? Are you someone who takes ownership, sees opportunities for improvement, and likes to keep both customers and internal processes moving? Then this role as a Sales Employee in our Service Center could be a great fit for you!

In this role, you are an important link between our customers, account managers, and internal organization. You ensure that orders, quotations, contracts, and customer communication are handled smoothly and accurately. But we are looking for more than someone who simply processes what comes in.

You report to the Sales Manager Service Center and do not provide leadership in this role. However, there is plenty of room to take initiative, drive improvements, and gradually take on more responsibility.

Our organization offers a diverse and international work environment with an open and informal atmosphere, combining a professional organization with the warmth and direct communication of a family-owned business.

What will you do?

• Support and advise existing customers and ensure clear communication about orders, delivery times, and planning;
• Prepare and follow up quotations in accordance with internal procedures;
• Manage orders and sales contracts and ensure accurate administration within our ERP system;
• Handle customer questions and complaints together with the account managers;
• Keep commercial processes moving by proactively following up on orders, agreements, and actions;
• Identify and drive process improvements and challenge existing ways of working when you see a better solution;
• Take ownership within the department and contribute to an efficient and professional way of working;
• Support sales administration, including credit notes, proofs of delivery, invoices, price administration, and standard reports.

You work within a driven inside sales department in our Service Center. Together with your colleagues and the Sales Manager, you support the account managers and ensure that all administrative, logistical, and commercial processes run seamlessly.

Within the team, there is room for you to take ownership, drive improvements, and gradually take on more responsibility as you develop.