Process Engineer Service Center

• Bachelor education in Mechanical Engineering, Technical Business Administration, Industrial Engineering, or a related field
• Recent graduates are welcome; 1+ year of experience in a manufacturing, service, repair, or technical environment is preferred
• Strong technical insight and a proactive mindset
• Experience with 3D CAD software (SolidWorks is a plus) or willingness to learn
• Familiarity with ERP systems (e.g., Ridder, SAP)
• Knowledge of or experience with Lean, 5S, Kaizen, 5M, and OEE methodologies
• Fluent in English (required); Dutch is a strong plus

• Analytical: Strong problem-solving skills and a data-driven approach
• Proactive & Assertive: You take initiative and are confident in driving change
• Team-Oriented: You work well with others and thrive in a collaborative environment
• Result-Driven: You focus on quality, efficiency, and continuous improvement
• Communicative: You explain technical topics clearly to diverse stakeholders
• Detail-Oriented: You ensure accuracy in documentation and implementation

Are you a technically-minded, analytical thinker with a passion for continuous improvement? As a Process Engineer at HQ Pack's Service Center, you'll play a key role in optimizing our repair, refurbishment, maintenance, and service processes. Your focus will be on improving operational efficiency, standardizing workflows, and ensuring that customer products are serviced according to the highest quality standards.

Whether you're a recent graduate ready to launch your career or have hands-on experience, we offer an inspiring and supportive environment where you can learn, grow, and make a meaningful impact.

• Analyze service and repair workflows and translate them into efficient and standardized operational processes
• Develop and maintain clear, accurate work instructions, process documentation, and technical standards
• Provide input on process parameters, tooling requirements, equipment capabilities, and service methodologies
• Provide hands-on technical support to operational teams while leading and supporting continuous improvement initiatives in collaboration with team leads and supervisors
• Monitor process performance metrics such as turnaround time, throughput, quality performance, and operational efficiency
• Identify bottlenecks and implement process improvements to enhance productivity, quality, and customer satisfaction
• Act as a liaison between operations, engineering, planning, purchasing, quality, and customer-facing teams
• Ensure compliance with internal standards, safety guidelines, customer requirements, and applicable regulations

At HQ Pack, our strength lies in our people. We believe innovation thrives in a flat, open culture where the best ideas win, not job titles. We combine the resources of a multinational with the tight-knit feel of a family business, creating a workplace where everyone is heard and valued.

Our Service Center team plays a vital role in ensuring customer equipment, packaging solutions, and components are returned to optimal condition and ready for their next stage of use. We work in a collaborative, focused, and hands-on environment where continuous improvement is part of our daily routine. Knowledge is shared freely, colleagues support each other, and there is always room for new ideas. And yes, we really do share our workspace with the most colorful fish in the building, literally.

Want to be part of a team where your ideas matter and teamwork comes first? Join us at HQ Pack!