Logistiek administratief medewerker Amsterdam

Vacatureomschrijving

In your role as Customer Support Representative you will be responsible to manage and process all assigned customer purchase orders in a timely and accurate manner.
Responsibilities
The main duties of this role will include:
Act as a single point of contact for customers and our international sales organization assigned to you with regards to all order related matters;
Establish key client relationships in order to improve customer satisfaction;
Correctly and efficiently process and manage all purchase orders into sales orders through JDE following contractual agreements and internal guidelines;
Ensure that all order related data is well maintained in JDE and other supporting systems and departments within ADM;
Manage and monitor progress of sales orders and proactively communicate to customers and/or sales organization;
Prepare and apply for shipping and export documents, both internal as well as with governmental bodies, and third parties;
Manage the complete international shipping process ensuring that specific customer requirements are followed;
Determine and prepare required export, transport and billing documents to secure a smooth and problem free shipment;
Proactive communication and interaction with all departments and third parties. Escalate to manager whenever needed;
Support credit control/collection;
Act as backup for your direct and indirect colleagues in case of absence, illness and holiday.
Qualifications and experience
The ideal candidate will possess the following qualifications and experience:
Bachelor degree in Business administration, Sales-Commercial, Logistics or Supply Chain (or level gained through experience);
Minimum of 3 years’ experience within sales support or customer service;
Experience with customer relations in an international B2B market and food industry;
Experience with international payment terms, customs and incoterms;
Experience in export and document handling is a big plus;
Demonstrated knowledge and understanding of an ERP system and Excel;
Fluent in English both written and verbally is a must;
Fluent in Dutch both written and verbally is a plus;
Fluent in German both written and verbally is a plus;
Good communication and customer service skills with the ability to communicate effectively via e-mail and phone is a must.