Account Manager Merchants (Support, Compliance, and Monitoring) based in Amsterdam or REMOTE Amsterdam

Vacatureomschrijving

As an Account Manager, you will play a vital role in providing front-line support to select merchants while ensuring their compliance with regulations. You will also be responsible for monitoring chargeback statistics and working closely with various service providers to resolve merchant issues and escalate when necessary. This position requires strong problem-solving skills, attention to detail, and a proactive approach to delivering exceptional customer service.

Responsibilities:

• Provide first-class support to select merchants, addressing inquiries and resolving issues promptly and efficiently.
• Collaborate with Payment Service Providers (PSPs) to set up approved merchants, troubleshoot merchant-related problems, and escalate issues when necessary.
• Coordinate with our white label NMI payment gateway to assist in setting up approved merchants, handling merchant issues, and escalating matters to NMI Support as needed.
• Collaborate with chargeback alert providers and other service providers to facilitate merchant enrolment, provide merchant account information, resolve issues, and escalate concerns when required.
• Monitor and ensure merchant due diligence and compliance with regulatory requirements.
• Track and record chargeback statistics, proactively alerting the team and merchants when nearing thresholds or detecting patterns of chargebacks or fraud.
• Provide technical integration support to merchants during the onboarding process.
• Contribute to the development and implementation of new and effective monitoring and compliance solutions.
• Meet with company executives, merchants, and attend industry events.

Aanbod