IT Technician Amsterdam

Vacature in het kort

Your role will not only involve direct maintenance and problem-solving but also developing client relationships and enhancing service agreements. Dive into a role where your technical solutions drive customer satisfaction and contribute to maintaining high company standards. Delve deeper to learn about the benefits of joining our team.

Volledige vacaturetekst

We are supporting our client, an international Fortune 500 company, who is looking for an IT Support Technician to join their Amsterdam team.

IT Support Technician - duties and responsibilities:
To provide remedial service to a wide range of industry products, performing direct maintenance as required and resolving complex problems. The work may range from installation of new systems including networking to diagnosis of a wide range of customer problems, both software and hardware.

All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Main Accountabilities:

• Works with clients to determine problem and develops and implements appropriate technical solution.
• Answers to or escalate calls within given timescales.
• Undertakes installation and maintenance of client systems eg PCs, (mobile phones)
• Develops and maintains client relationships, identifying opportunities to extend existing service agreements.
• Assists in development of test and repair processes.
• Liaises with help desks, support centers etc.
• Performs troubleshooting and problem resolution.

Gevraagd

• 2 years of experience field service representative or similar role
• Experience with managing and preserving technical equipment
• Critical thinker and problem-solving skills
• Team player
• Good time management skills
• Great interpersonal and communication skills
• Accustomed to using mobile tools and applications

Bedrijfsomschrijving

We are supporting our client, an international Fortune 500 company, who is looking for a IT technician to join their Netherlands teams.