Customer Operation Specialist - German Amsterdam

Vacature in het kort

We are looking for two people to join our Customer Operations team in Amsterdam. You will help manage orders, give great customer service, and work with customers and our team. You will process orders, handle returns, talk to customers, and work on improving how we do things. We offer a supportive place to work, good rewards, and benefits. You can work from home sometimes, have access to a fitness plan, and get equipment for your home office. Take a closer look at why this opportunity stands out.

Volledige vacaturetekst

We are seeking two Customer Operations Associates to join our team in Amsterdam. As part of our Customer Operations team, you will play a crucial role in managing order processes, providing excellent customer service, and facilitating communication between customers, sales teams, and internal departments.

Description

• Process sales orders accurately and efficiently, from entry to confirmation and maintenance.
• Monitor product allocation and manage pick ticket creation.
• Handle returns, logistics issues, and product claims according to company procedures.
• Respond promptly and effectively to customer inquiries via phone, chat, or email.
• Collaborate with internal teams to address customer needs and resolve issues.
• Develop commercial ideas and actions in consultation with the Customer Operations Coordinator.
• Handle administrative tasks and contribute to process improvement initiatives.

Job Offer

• A supportive work environment grounded in transparency, honesty, and respect.
• A competitive reward strategy and employee benefits package.
• A 37-hour workweek with hybrid office/remote work options.
• Access to a company fitness plan and 25 leave days per year.
• Provision of home office equipment for remote work arrangements.

Gevraagd

* MBO 4 level education, preferably in administrative or sales support.
* 2-3 years of experience in a customer service environment.
* Business level English proficiency; fluency in German is essential for one role.
* Expertise in customer care, order handling, and direct customer contact.
* Proficiency in MS Windows, SAP, or similar order entry programs.
* Excellent communication skills and the ability to work well in a team.
* Strong organizational skills and attention to detail.

Bedrijfsomschrijving

The client is a workwear brand originating from the US, dedicated to crafting high-quality workwear since 1889.
Our Amsterdam-based Customer Operations team ensures seamless order processing and serves as the primary point of contact for customers and sales inquiries.