Start as a fulltime technical support employer in Eindhoven! Eindhoven

Vacature in het kort

Dive into an international environment as a fulltime aftersales representative, where you'll play a crucial role in managing the after-sales process across Europe. You'll be the go-to for customer claims, collaborating with teams to provide solutions and enhance product quality. Continue reading to find out why this challenge is waiting for you.

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Are you fluent in English and customer oriented? Start as a fulltime technical support employer for a lightning company in Eindhoven!

What are you going to do:

As a fulltime technical support employer, you are going to work at the aftersales. As a technical aftersales employer in Eindhoven, you will be responsible for managing and improving the overall after-sales process in Europe (The Netherlands and Belgium mainly). As the first point of contact for customer claims, you will play a vital role in assessing and investigating technical claims, including conducting customer on-site visits when necessary. Collaboration with various teams, such as sales, quality, and product management, will be essential in providing fast and cost-efficient solutions to customer problems. You are going to clients and see the problem by yourself.

As a fulltime technical support employer, you will also work closely with the Quality team at our headquarters in China to enhance product quality and manage risk. Operational management of rework actions and spare parts maintenance will also be part of your responsibilities. You will cooperate with the product management team on technical issues and contribute to new product development. 

A key aspect as in your position as a fulltime technical support employer in Eindhoven is documenting and reporting technical complaints and after-sales statistics for all product categories, as well as monitoring failure rates in the market and implementing responsive actions. Finally, you will provide regular transparent financial overviews to management, ensuring clear visibility into the financial aspects of after-sales operations.

You have good technical skills, and already have demonstrated experience in aftersales; a perfect skill to have for your work as a fulltime aftersales representative in Eindhoven! In addition to that, you are driven and speak fluent English. 

What we offer:

• A salary between €3.166 - 3.333 per month based on work experience (excluding holiday allowance) and a travel allowance;
• A long-term employment in an international environment;
• A young and driven team composed of different nationalities;
• Every year they will receive a bonus of 10% when the targets are reached.
• You will receive a year contract with 27 holiday days!
• You will receive a lunch at the office every day!
• The possibility to start immediately and be part of a great team.

What we ask:

• Minimum hbo level or equivalent ability
• You speak and write English and Dutch fluently. As English is spoken internally, you must also be able to make yourself understood in this language;
• You have experience in solving technical issues for products for example in the lighting, business or electricians, or those kind of technical experience.
• You are available from the beginning of June.
• You Have experience with talking to suppliers in China!

Apply

Are you the perfect candidate? Click the button 'apply now'!

Extra information

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StatusOpenEducation Level HBO, UniversiteitLocationEindhovenWorking hours per week40Type of ContractFulltime (startersfunctie), Fulltime (ervaren)Salary indication Tussen €3.166 en €3.333 Per maand Responsible forAssessment and investigation of technical claims and solving problems.Published at25-04-2024