Customer Services Representative Almere • Hays

Vacature in het kort

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Your new roleAs a Customer Service Representative, you’ll play a role in ensuring smooth operations and excellent service delivery. Your responsibilities will span various aspects of our business, making it a dynamic position. What you can expect:

- Client Contact: Expect a lot of B2B interaction with the clients. Whether it’s answering queries, resolving issues, or providing product information.
- Backoffice Processes: You’ll be the backbone of the operations, handling essential administrative tasks that keep everything running seamlessly. From data entry to documentation.
- Supporting Key Account Managers: Our key account managers rely on your expertise. You’ll assist them with managing client relationships, addressing enquiries, and ensuring client satisfaction. Your ability to collaborate with the team will be crucial.
- Order Processing: Accuracy matters! You’ll process orders efficiently, ensuring timely delivery and a positive experience for our customers.

Your profile
As a Customer Service Representative, you’ll be the frontline ambassador for the company, ensuring exceptional service delivery to their clients. You will need to be fluent in German, English and preferably also in Dutch. You have a proactive approach, whilst anticipating the clients' needs.
You’ve spent at least 3+ years in a customer service or sales support role. Understanding B2B dynamics is second nature to you. You can handle client interactions with grace and professionalism. Independence is key—you take ownership of tasks and follow through diligently. You’ll thrive in shifting priorities, tight deadlines, and unexpected challenges.

About the organisation
Our client is a consumer goods company that offers solutions for every household problem with its extensive range of over three hundred cleaning and maintenance products. With approximately 175 employees, the company sells its products in more than 45 countries, including Italy, Spain, France and the United Kingdom. Notably, our client achieves annual growth rates of over ten percent and holds the market leader position in the Benelux region. In the coming years, the company aims to further expand its success, to become a leading European player.

What you’ll get in return
You will be working in a dynamic and challenging environment, collaborating closely with senior-level professionals. You’ll receive a competitive salary package, ranging from €3500 to €3800 based on your experience. You will receive a 7.5% yearly bonus and your travel expenses will be fully reimbursed. Our client offers a solid pension package, and opportunities for professional growth and career advancement in a versatile role. A weekly free lunch and monthly gatherings will be offered within an inspiring team environment.

What you will have to do now
Are you interested in this position? Click Apply now and send an up-to-date resume or call Giel Ritmeijer on . Is this not the vacancy that you are currently looking for, but are you looking for another position? Please contact me for a confidential talk about your career opportunities.#1049469