Customer Service Representative Oostrum (LI) • Adecco

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Take charge as a Customer Service Representative to be the main point contact in an international setting in Oostrum, near Venray. Handle shipments efficiently and boost your personal growth. Start your next career move with Adecco!

You will use your relationship and communication skills to ensure timely updates on open shipments. Most of your communication will be via CRM, Zoom, and email. The international work environment offers plenty of opportunities to grow professionally. You actively contribute ideas to improve daily operations and efficiency. You are available to work full-time

What you’ll do:

• Take ownership of shipment processes and solve potential issues proactively
• Monitor orders from release to final delivery, managing any exceptions along the way
• Handle complaints, returns, cost approvals, and claims accurately and efficiently
• Create clear shipment overviews and share updates with all stakeholders
• Build and maintain strong relationships with clients, logistics partners, and internal teams

You’ll work Monday to Friday with flexible hours. Start your day anytime between 7:30 and 9:00, and finish between 16:00 and 17:30, offering a perfect balance between structure and flexibility.

• A competitive salary up to €3,400 gross per month, depending on your experience
• 25 vacation days and 7 additional ADV days plus 8.33% holiday allowance
• Travel allowance of €0.21 per kilometre
• A solid pension scheme through StiPP – for a secure future
• Access to training and development opportunities via the Adecco Academy – keep growing your skills

Our client is a growing international company in the logistics sector. The location in Oostrum is easily accessible, close to the A73, with free on-site parking. The company offers plenty of opportunities for personal and professional development.

What you’ll need to succeed:

• An MBO+ or Bachelor’s degree, preferably in a relevant field
• Strong analytical and problem-solving skills — you quickly spot issues and find effective solutions
• Knowledge or experience with different modes of international transport such as parcel, air, and ocean
• A proactive, service-minded attitude with a hands-on approach
• Good command of English; Dutch is an advantage

Ready to take the next step in your international customer service career?

Click the apply (Solliciteer) button before 31 October 2025 and leave your contact details. Uploading your CV isn’t required, but it helps us get to know you better and increases your chances of standing out. - Got questions? Call us at 088-374 6350 and ask for Monika or Kim.