Customer Service Specialist (France) Breda • Bambelo

Vacature in het kort

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Do you love helping people and speak fluent Frence? Then we might have the perfect job for you! As part of our Customer Service Team in Breda (in the south of the Netherlands), you will handle return requests and have daily phone contact with consumers in France and Belgium. Looking for a part-time role (starting from 16 hours a week) with flexible working hours?

Let’s talk, we are looking for someone just like you!

Over Bambelo

We aspire to become "The Destination Platform for Consumer Services in Europe." We achieve this through dozens of comparison and service platforms across Europe. Currently, we are active in the Netherlands, Belgium, Spain, France, and Italy, and we have ambitious plans to further expand into more European countries to realize our dream.

From our office in the center of Breda, we actively connect our affiliated partners from different countries with interested consumers. We bring demand and supply closer together. The diversity in service and product providers is extensive, ranging from a suitable real estate agent to the very best painter.

Our platforms bridge the gap between the consumer and affiliated companies, bringing demand and supply closer together. The diversity of service and product providers is extensive; from a suitable real estate agent to the very best painter. This allows us to focus on what we excel at: lead generation and relationship management of direct clients.

Your role as Customer Service France

For this role, it's important that you speak and write Frence fluently and that you understand the culture and habits in France and Belgium. As part of our Consumer Happiness Team, you will be the one checking requests from consumers to see if they match the return policy of our partners. You will call consumers to ask how their experience on our platform was, dive a bit deeper into their question, and make sure you really understand what they need. Asking the right question at the right time, that’s your superpower. You work accurately, can plan your tasks well, and you are not afraid to make clear decisions. You decide whether a lead meets the return criteria or not. Since you’re in close contact with consumers, you will also be an important link between our marketing and sales teams.

• You live near Breda, within a maximum distance of approximately 20 km;
• 100% grasp of the Frence language (native spoken and written);
• You enjoy having contact with consumers;
• You can prioritize well;
• You are confident in making phone calls;
• You are proactive, independent, decisive and a problem solver.

• Possibility to work from home in consultation; 
• Lunch at the office and lots of social activities;
• Great extras such as a monthly company massage;
• A solid pension scheme
• Voted by Indeed to be one of the best employers in the Netherlands with a score of 4.8 out of 5!