Operations Manager Non-Cleaning

• HBO (Bachelor) level, preferably Technical Business Administration or similar
• Min. 5 years’ experience in a production/service environment
• Experience in high-mix, low-volume environments (preferably semicon/high-tech)
• Strong knowledge of Operational Excellence
• Experience with ERP and MS Office
• Fluent in Dutch and English

• Hands-on, no-nonsense and results-driven
• Strong leadership and change management skills
• Decisive and able to act under pressure
• Structured, KPI-driven, and solution-oriented
• Flexible, resilient, and collaborative
• Entrepreneurial mindset with a drive to improve

As Operations Manager Service Center, you are responsible for the daily operations of non-cleanroom activities (industrial cleaning, technical repair, R4R, expedition, and support functions). You ensure stable daily performance while driving continuous improvement and operational excellence.

• Managing and optimizing daily operations
• Monitoring and improving KPIs (Safety, Quality, Delivery, Cost, Customer Satisfaction)
• Leading escalations and maintaining customer contact
• Driving continuous improvement and process optimization
• Managing resources, budgets, and planning
• Coaching and developing your team
• Ensuring compliance with safety and regulations

You lead a multidisciplinary team across operations and supporting functions within the Service Center, operating in a dynamic, high-variation environment. With direct responsibility for up to 3 team leads and indirect responsibility for approximately 25-40 FTE, you ensure that daily operations within Non-Cleanroom production, material expedition, R4R, and supporting activities run smoothly.

Together with your team, you focus on achieving KPIs, optimizing processes, and strengthening collaboration, while continuously driving Operational Excellence and building a culture of ownership and improvement.