Customer Experience Representative

• Deliver engaging online product presentations and demonstrations of our product lifts and palletizers;
• Build and maintain strong relationships with existing customers through regular evaluations and presentations, via phone, email, and in the Qimarox (online) showroom;
• Ensuring customers are satisfied with our products and services, by offering support where needed and connecting them with the right colleagues within Qimarox;
• Following up on quotations and leads via phone and email, keeping momentum in the sales process;
• Proactively reaching out to customers and prospects to identify business development opportunities and customer needs;
• Working closely together with the Sales and Marketing teams to achieve shared goals;
• Keeping the CRM system up to date by accurately recording all customer interactions.

Gevraagd

• You have excellent communication skills in English. Native-level English (US) or German language proficiency is strongly preferred. Additional languages are considered an advantage;
• You enjoy calling customers and you get energy from direct interaction;
• You can deliver compelling online product presentations;
• You are proactive, results-oriented, and driven to achieve objectives;
• You are able to work independently, but also excel in a team-oriented environment;
• Experience with CRM systems and working with customers data is a plus;
• You are flexible and willing to serve international customers, even if this involves working at times before or after regular working hours due to time zones.

Aanbod

• You have the freedom to take ownership of your work while being supported by an engaged and collaborative team;
• You will be part of an international and diverse team, where different cultures, perspectives and experiences come together to achieve shared success;
• We offer a competitive salary, taking into account the experience you bring;
• Alongside a competitive salary, you will benefit from excellent secondary employment conditions, including 25 vacation days, 13 ADV days, training and development opportunities, and regular team activities;
• For this position, working from our office in Harderwijk is required.