Customer Service Representative
Hays
Customer Service Representative
Samenvatting
Wat krijg je?
Wat ga je doen?
- Provide first-line customer phone and email support
- Provide product and technical support information
- Manage incoming service and support requests
- Handle web shop inventory and fulfillment
- Maintain up-to-date product and support knowledge
Wat verwachten wij?
- HBO diploma Bedrijfskunde of vergelijkbare opleiding
- Bachelor degree in business administration or communications
- Experience in customer service or account management
- Proficient in using Microsoft Office applications
Volledige vacaturetekst
An international player in visual solutions offers you a dynamic role where you become the first face of the brand. Working within a close-knit team in Weesp, you will handle diverse customer requests and manage the web shop's inventory. This hybrid position includes a rewarding 8% bonus and the flexibility of working from home two days a week. Dive into the world of high-end visual technology and make a visible impact. Discover your potential in this global environment today!
*A role in which Dutch is not required*
Is German your main language, do you speak fluent English and do you enjoy helping customers? Then an international player in visual solutions offers you a gross salary of
€3,000 to €3,400 per month (excluding holiday allowance), plus an 8% bonus and 25 days of annual leave. Dutch is not required.
As Customer Service Representative, you are the first face of the brand. You work 3 days a week at the office in Weesp and 2 days from home, as the fourth member of a small team.
What you’ll do
- F
irst point of contact: you are the first contact between the brand and its business and consumer customers, by phone and e-mail. - Product and technical support: you provide product information and practical technical support.
- Managing requests: you receive, register and manage all incoming service and support requests.
- Web shop: you keep track of inventory and handle order fulfilment for the in-house web shop.
- Growing: you continuously build your product and support knowledge.
- Natively German and fluent English, spoken and written.
- Experience in customer service, account management or a similar role; experience with order fulfilment or warehousing is a plus.
- A strong communicator who is well organised and can multitask and prioritise.
- Comfortable with Microsoft Office (Word, Excel, PowerPoint).
- A bachelor’s degree, preferably in business administration or communications.
- A gross salary of
€3,000 to €3,400 per month, excluding holiday allowance. - An
8% bonus, based on individual and company performance. - 25 days of annual leave.
- Hybrid working: 3 days at the office in Weesp and 2 days from home.
- An initial one-year fixed-term contract.
- A role in which Dutch is not required
An international supplier of visual solutions, from monitors and touchscreens to projectors and large displays. You join a small team, so your work gets noticed straight away.
Ready for your next step? Apply directly via the button!#1050598
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