Solution Support Engineer

Solution Support Engineer

Solution Support Engineer ,C005440 Provide technical support for software solutions, with a particular focus on NATO AirC2 services, troubleshooting, maintenance and engineering changes.

Main duties Provide 24/7 immediate on-call Level 2 support , responding to and resolving tickets within operational needs and agreed KPIs. Diagnose software, hardware, performance and integration issues through debugging, log analysis and root-cause investigation. Work on-site within the service team, performing daily operations, application maintenance, configuration and performance monitoring. Help design, develop, test and implement engineering changes to services, processes and operating models. Contribute to solution architecture, assess cost/performance/scalability trade-offs, and document technical decisions and specifications. Gather and document requirements, support requirements baselines and manage authorised changes. Plan and monitor development work, coordinate resources and stakeholders, and maintain development road maps. Support network configuration, releases and deployments, ensuring compliance with architecture, security, privacy and technical standards.

Provide 24/7 immediate on-call Level 2 support , responding to and resolving tickets within operational needs and agreed KPIs.

Diagnose software, hardware, performance and integration issues through debugging, log analysis and root-cause investigation.

Work on-site within the service team, performing daily operations, application maintenance, configuration and performance monitoring.

Help design, develop, test and implement engineering changes to services, processes and operating models.

Contribute to solution architecture, assess cost/performance/scalability trade-offs, and document technical decisions and specifications.

Gather and document requirements, support requirements baselines and manage authorised changes.

Plan and monitor development work, coordinate resources and stakeholders, and maintain development road maps.

Support network configuration, releases and deployments, ensuring compliance with architecture, security, privacy and technical standards.

Relevant higher vocational qualification plus 3 years of relevant experience , or secondary education plus 5 years of relevant experience .

Experience troubleshooting software, hardware and integrations.

Proficiency in debugging, log analysis and root-cause analysis.

Experience with cloud platforms such as AWS, Azure or Google Cloud.

Knowledge of APIs and basic integration techniques.

Ability to coordinate support work, track issue resolution and communicate across teams.

Customer-facing technical support, service desk or help desk experience.

ITIL Foundation or advanced-level training and certification.

NATO Secret security clearance.

Desirable experience NATO AirC2 services, NATO/FAS support and NATO policies and processes.

Software design, programming, implementation, testing and lifecycle support.

Software engineering standards, design patterns and Agile methods.

On-site installation and configuration in military environments.

Assignment conditions Item Details Location The Hague, Netherlands Attendance Full-time on-site Working conditions Normal office environment plus 24/7 immediate on-call response