After Sales Coordinator EMEA Amsterdam (Parttime) Amsterdam

Vacature in het kort

Big Agnes is all about outdoor fun and sustainability. We make great gear for camping and exploring. Now, we're looking for help in our Customer Service team for Europe. You'll work on warranty issues, help our retailers and customers, and support the team in Europe. You'll also help with office tasks and join important meetings online. Keep reading for more information on this exciting opportunity.

Volledige vacaturetekst

Big Agnes produces high quality outdoor equipment and strives to do so in a sustainable manner. We outfit all people with the gear needed to camp comfortably, explore the backcountry…and have FUN! Across our teams, offices, supply chain and communities we are committed to providing a sustainable and inclusive workplace. To build help support our Customer Service Manager for our EMEA operations. This part-time role (20hrs/week) will assist with retailer and consumer warranty issues in Europe as the voice of Big Agnes while building and maintaining the service provided to our retailers and customers who use our gear.
Essential Duties/Responsibilities: • Managing retailer and consumer warranty / general service to retailer and consumers. • Management samples needs for PR / sales agents / distributor partners / retailers in Europe. • Attendance at essential company meetings via Teams/Zoom as needed. • Managing office supplies • Assisting EMEA team where needed • Assist in B2C business from Q2 2024

Gevraagd

Candidate must have experience using Microsoft platforms and show a good level of IT understanding. • Strong problem-solving capabilities • Candidate must be multi-lingual for the following languages with desired levels of competency: English (fluent) Dutch (basic skills) • Candidate would be expected to have a flexible approach to the role and be able to manage multiple and many ad-hoc tasks. • Customer service skills in the outdoor sporting goods industry is preferable. • Self-starter with ability to work independently under pressure and react quickly to changing priorities

Aanbod

The position will be in an office based in Amsterdam with possible work from home occasionally.