Guest Relations Supervisor Amsterdam

Vacature in het kort

Join our team at the Amsterdam Marriott Hotel! We are looking for a passionate Guest Relations Supervisor who loves working with people. In this role, you will help guests have a unique and memorable stay. You will be in charge of many tasks, from check-in to check-out, and even sharing local highlights. Your goal is to make every guest's experience special. If you enjoy moving around, meeting new people, and making their day better, this is the job for you! Continue reading to discover why this job might be perfect for you.

Volledige vacaturetekst

We are currently recruiting for a passionate and enthusiastic colleague! Do you want to work in a dynamic work environment in the center of Amsterdam and are you interested in a position at the Amsterdam Marriott Hotel? Read the information below and get excited to apply!

What are your responsibilities?
For our Guest Relations Supervisor position, we are seeking an individual who thrives on working with people and possesses exceptional "hospitality skills." Our focus goes beyond providing guests with a seamless check-in and check-out process. Instead, we aim to create a memorable and distinctive experience.
As a Guest Relations Supervisor, you will take the lead in delivering a wide range of services that guide guests throughout their entire stay. Your role empowers you to move freely within your designated space, ensuring that all necessary tasks are completed. Whether addressing guest requests, processing operational needs, preparing reports, or sharing the highlights of the local area, you will seamlessly integrate transactions into the overall guest experience.

Gevraagd

What makes you the perfect fit?
You enjoy working in an international environment and you are passionate about delivering excellent customer service to make sure that our guests experience a memorable stay. You enjoy working with people and work well in a team. You have great organizational-, communication- and leadership skills. You have a good overview and are proactive in your daily routine. You can coach and motivate your colleagues to give their best and you have a high guest focus. To be eligible for this position you…

• Have or pursuing a degree in hospitality;
• Have at least 2 years of experience in the Front Office and / or Guest Relations Department of an international hotel chain;
• Have experience in customer service;
• Can communicate fluently in Dutch and/or English, another language is of course a plus;
• Are willing to work morning, evening (AM/PM), and weekend shifts;
• Are pro-active and reliable;
• Are most of all: creative!

Aanbod

What do you get in return?
The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore we offer:

• A professional environment to work in;
• Personal coaching & training to support you in your day-to-day job;
• Career possibilities within Marriott International;
• Special discounted rates for 8500+ Marriott hotels worldwide for you, your family and friends;
• A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
• We organize many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings.

For more information about the Amsterdam Marriott Hotel please have a look on our website; .
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.