EV Charging - Customer Support Engineer Eindhoven

Vacature in het kort

Join our young and passionate team at Peblar by Prodrive Technologies, where we're dedicated to shaping the future of E-mobility. As a Customer Support Engineer, you'll play a crucial role in delivering exceptional customer support, focusing on both hardware and software issues. Your mission will be to maintain strong relationships with our clients, diagnosing and troubleshooting technical problems, and ensuring our electric chargers are reliable for everyone. This role offers a dynamic work environment where flexibility and a proactive attitude are key. Take a closer look at why this opportunity stands out.

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EV Charging - Customer Support Engineer

Introduction

Do you want to be part of world-class, young, enthusiastic, and energetic team? Do you want to help us to shape the future of E-mobility, and are you willing to make a difference? Then you might be up for the job as our Customer Support Engineer!

We are Peblar by Prodrive Technologies 

We believe in an emission-free world by making the world electric. Our goal is to accelerate the adoption of electric mobility by making the most reliable chargers available for everyone.

What is the Challenge?

Customers are demanding and as Peblar we should strive to deliver world-class customer support. As a Customer Support Engineer, you're the go-to person for all hardware and software-related needs. Your goal is to maintain jovial relationships with our clients.

Some key responsibilities belonging to the role:
- Build as part of the Peblar team the world-class customer relationship management department.
- Diagnose, identify, and troubleshoot customer technical problems to resolve system issues.
- Provide second-line customer support when issues occur in the field.
- Prioritizing customer queries and escalating serious technical issues to internal teams.

In practice, there will be many more responsibilities and opportunities. You will build a business together with your colleagues at Peblar. This requires you to be flexible and the willingness to work in a dynamic environment.

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