Technical Support Optics Engineer Veldhoven

Vacatureomschrijving

Introduction to the job

Do you have hands-on experience and strong analytical skills, complimented with a technical background? Are you challenged by providing quality solutions for technical disturbances? Then our Technical Support department is where you should be! We value mutual respect, teamwork and are proud to strive for world class operations while having fun in our jobs.

So, are you in possession of a technical bachelor's or master's degree? Apply now as a Technical Support Engineer and work on the most amazing machines you’ll ever see. Watch the video below to learn more about ASML and the advanced lithography systems we produce:

ASML in 1 minute

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role and responsibilities

As a Technical Support Engineer, you will be responsible for providing quality solutions for complex technical disturbances to secure delivery performance of our advanced lithography systems.

You will be working in dayshift or 2-shift with once every 4 weeks a working weekend.

2 shift schedule - Mon to Fri from 06:30 until 15:30 and from 15:00 until 00:00.

In this schedule you always have 1 fixed day off per week.

You work one weekend per month from 07:00 until 16:00.

For escalations and/or preventive support we expect you to travel to the customer’s site, this will be about 10% of your job!

As a Technical Support Engineer, you are:

• Supporting: first line - hands-on and analytical - trouble shoot support for volume production within our factory and third line support for the install organization;
• Troubleshooting: point out structural problems to be solved structurally or to have a countermeasure;
• Controlling KPI’s: monitor the quality and timing of problems and their implementation, including technical realization;
• Transferring knowledge: actively seek and transfer knowledge within Pilot production;
• Cooperating: work closely together with other support departments to secure effective problem analysis and continuity;
• Taking initiative: take the lead by executing plans, undertake the right actions on time;
• Creative: focus on finding more solutions to one problem, and perceive the problem in multiple ways;
• Multitasking: even when multiple tasks are executed at the same time you deliver work with quality and respect delivery deadlines.

Education and experience

To help us tackle the technical challenges we face, you’ll need at least:

• A technical bachelor's or master's degree in the direction of: Mechanical Engineering, Mechatronics, Electrical Engineering, Applied Physics, Automotive, Aerospace;
• Preferably 0-2 years of hands-on experience in a technical production environment;
• Experience with troubleshooting: analyzing problems, finding root-cause and determining solution;

• Knowledge of quality improvement methods;
• Knowledge and experience with (technical) project management;
• Experience in problem analysis of products and processes.
• The following competences: social, initiative, pro-active, flexible, problem solver, team player.

What do we have to offer?

The role of Technical Support Engineer offers a unique and challenging job in which you have many opportunities for career growth. You will receive continuous training to develop your skills. Want to know more? Read ASML’s labor conditions and development opportunities.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.