Remote customer care German Amsterdam • GO APPLY

Vacature in het kort

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Are you looking for a dynamic remote customer service role that you can perform from the comfort of your home? Do you speak both English and German fluently? If so, we have the perfect opportunity for you!                                                                                 

What will you do?

Start your day with a cup of coffee and log in from home around 08:00/08:30 as a Remote Customer Service Employee for the German market. You'll handle customer issues, mainly on Amazon and eBay, and ensure their satisfaction. Your tasks will include investigating cases, resolving problems, and providing excellent service. You’ll also join online meetings and manage emails to keep everything running smoothly.

Tasks:

• Check and respond to emails about customer issues.
• Investigate and solve problems on Amazon and eBay accounts.
• Contact customers to resolve their issues and ensure their satisfaction.
• Handle more complicated cases passed on by the first-line team.
• Perform administrative tasks on various sales platforms.
• Participate in online meetings with colleagues.
• Ensure all emails are answered within our promised SLA.                                                                                                                            

Gevraagd

We are looking for someone who:

• Has very good verbal and written skills in German and English.
• Has experience in client contact.
• Is known for an enthusiastic personality.
• Is skilled with computers and MS Office.
• Is open to working 40 hours per week.
• Must be living in Limburg or North Brabant
• Must been living in The Netherlands.

Aanbod

Opportunities to grow in a fast-growing company.

• A direct contract with the company.
• A salary of €2500 – 2600 base on 40 hours.
• Flexible remote working hours.
• Only one day a month at the office.
• Remote work from home.
• Travel allowance of 0.23 cents per km.
• Non-contributory pension.
• 25 vacation days (full-time) with the option to buy 10 more.
• 8% holiday allowance.
• 20% discount on all products.

Waar je gaat werken

The company is a major player in the growing world of e-commerce. Since 2006, it has expanded globally, serving millions of customers with a wide range of products for every aspect of life. The company believes in its people and invests in their growth, offering opportunities to thrive and grow alongside a global e-commerce leader.