Customer Support German/French/English - FMCG

Are you service-oriented, a strong communicator, and fluent in French, German, and English? In this Customer Support role, you will assist dealers and end-users with questions and service requests within an international organization. Read on!

Omschrijving

As a Customer Support Representative, you are the first point of contact for dealers and end users. You ensure that inquiries are handled correctly, courteously, and efficiently.

Your responsibilities:

• You are the first point of contact for dealers and end users via telephone and email
• You manage and handle customer inquiries and service requests via a ticketing system
• You ensure clear and customer-oriented communication in French, German & English
• You monitor the progress of outstanding inquiries and ensure proper follow-up
• You identify recurring questions or bottlenecks and discuss them internally
• You report to the Customer Support Team Leader

Profiel van kandidaat

Together with the line manager, we have drawn up the following profile:

• MBO working and thinking level, obtained through education or work experience
• At least 2 years of experience in customer support, customer service, or a similar role. (Experience in a retail store is also acceptable)
• Experience with Office 365 and preferably with a ticketing system or CRM
• Strong communication skills, both written and verbal
• Fluent command of French, German & English
• You are service-oriented, organized, and stress-resistant
• Ideally, you live within a 30-minute travel time of the work location
• We are always open to unconventional profiles, so click apply if in doubt!

Aanbod

Based on full-time employment, the offer will consist of:

• A gross monthly salary between €2,600 and €3,500, depending on experience
• Full-time employment of 40 hours per week
• 26 vacation days + 1 ADV day
• Hybrid working: approximately 60% in the office and 40% from home
• A good pension scheme, where the employer pays approximately 2/3 of the premium
• Employee discounts and a discount on a sports subscription
• Regular team and engagement activities
• Working within a stable organization with clear growth plans, offering opportunities for the future

Waar je gaat werken

Your new employer is an international organization active within the consumer products industry. The European market is supported from the European headquarters in Central Netherlands (Tiel region, easily accessible).

The organization is known for its customer focus, service quality, and informal yet professional working atmosphere. You will join a close-knit Customer Support team, where collaboration and clear communication are central.